Nexa 24/7

24/7 Answering Services & After Hours Answering Solutions

Avoid missed calls and missed opportunities with 24/7 call answering services. Nexa’s 24-hour receptionists are available at all times—early mornings, the middle of the night, and during holidays. We take your customers’ needs seriously and never take time off from fulfilling your operational obligations, boosting your revenue, building loyalty, and converting leads, even as you and your team enjoy well-deserved vacations and weekends away.

24/7/365 Live Answering Service

Nexa never takes a day off so that your team is able to. Our 24/7 telephone answering service is always available to serve your business needs, by first responding to incoming calls. We’re ready to handle tasks big and small—from regular administrative tasks to complex crises—all day, every day, even on holidays.

  • Maintain customer satisfaction with 24/7 emergency response
  • Capture every business opportunity
  • Implement 24/7 service easily and efficiently

Lead Capture & Sales Intake

Slash overhead while you capture and convert new leads. Nexa’s after hours answering service will work non-stop to convert promising leads into new business, saving you needless marketing and sales expenditures.

  • Build a revenue-generating machine
  • Increase conversions while decreasing overhead
  • Identify and convert qualified prospects and leads

Outbound Sales & Calling Campaigns

Create a successful outbound sales strategy, powered by our call center’s 24-hour phone answering service and lead generation sales experts. We’ll launch proactive campaigns and schedule callbacks to scoop up leads that your competitors leave behind.

  • Keep your sales pipeline full
  • Improve customer satisfaction and increase retention
  • Upsell and cross-sell your services

People-Powered Live Chat Support Service

Boost conversion rates and engage phone-shy customers at all hours by combining our 24-hour live answering service with Nexa Chat, our online chat service powered by live sales agents.

  • Add another 24/7 channel for capturing leads
  • Increase conversion rates up to 40%
  • Convert digital traffic into concrete profits

People-Powered Text Messaging

Combine 24-hour professional answering service with Nexa Text and expand your reach with real-time messaging that allows you to connect with customers wherever they are.

  • Tap into another channel for capturing leads
  • Improve conversion rates up to 40%
  • Communicate with customers on their time—all the time

CRM Integration

Connect to your chosen CRM software as you set up your 24/7 virtual receptionist and keep your sales pipeline up-to-date with accurate call data and lead information.

  • Connect to your preferred tools
  • Sync your sales and customer data
  • Seamlessly integrate Nexa into your workflow

Reporting & Analytics

Receive detailed reports on your after-hours call center activity through the Nexa mobile app and portal so that you can make data-backed business decisions and scale strategically.

  • Consult real-time data, managed by Nexa
  • Update your availability on the fly
  • Access data anytime, from anywhere

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We utilize Nexa's intake services and they screen potential client calls for us.Our interaction with the Nexa reps has always been really positive. We have our own manager, so anytime I want to change anything or re-route something, she has always been really easy to work with. The service has gone really well and has definitely helped us out. Nexa integrates with a lot of different software which I really like, and we are more able to do other work knowing that the calls are being taken care of. I would definitely recommend Nexa.”

Christy

Chandler, AZ

“I engaged Nexa to act as our third-party call handling service and the experience has been stellar! The process to onboard was simple and easy, and surprisingly fast. Nexa went from knowing nothing about our business to being ready to take calls in just a few short weeks.”

Andrea Clinton

Baselayer

“We need everyone who calls in to be able to speak to an actual person. After all, we only get one shot at emergency response. We've explored answering services before, but had difficulty with the way calls were handled. The accurate transmission of collected information is crucial to us, so we rely on Nexa for prompt responses. With Nexa, we're no longer missing calls. When evaluating our options, what was most important to us was courtesy, accuracy, consistency andthe ability to follow clear directions. Nexa does it all."

Mike Graul

Operations Manager at Colorado Disaster Restoration

“When someone's air conditioning is not working, they're not waiting to receive service. Our response time has to be within minutes, or they're on to the next company. Nexa views our customers the same way we do—with the same respect, accountability and professionalism. The transition is so seamless that many customers don't realize that they're not speaking with one of our staff."We now know how important our answering service is. It helps create a whole new level of loyalty and trust with our existing customers. Now, we consider Nexa a true part of the Penguin Air & Plumbing family."

Penguin Air & Plumbing

Penguin Air & Plumbing Operations Manager

“Ouroffice, Skupin Law Group, PLLC, has been using Nexa for over 8 years now. Theyoffer excellent service, very reasonable prices and they have extremely fastemail response times.”

Mike Skupin

Skupin Law Group

Companies We Work With

Leverage our Live Chat Service And Take Your Business To The Next Level.

Fill out this form or call 1-800-756-3080 to connect with one of our business specialists and learn about all the ways Nexa can help you realize your business goals.