Leveraging the Power of Great Customer Service to Boost Sales
You probably already know that excellent customer service is key to keeping both old and new customers happy and to cultivating a positive brand reputation.
Author: ONERYNO
Posts by ONERYNO
5 Signs You Need a Live Answering Service
These are clear signs that a business may need a live answering service to handle phone calls on a 24/7 basis and continue growing. What
Law and Customer Service Automation: What You Need to Know
Automation is a major buzzword in the business world, particularly when it comes to improving customer service. Today’s most successful companies are using automation tools,
Legal Consumer Research: How Do Customers Decide On a Lawyer?
There’s more information on legal consumer behavior today than ever before. Clio, a leading provider of legal management software, has conducted an extensive survey on
What are the KPI for an Inbound Call Center?
Inbound call center outsourcing is a popular business move. But how do you know if it’s actually working? Read on for a guide on KPI
Keeping Current Clients Happy Is Crucial for Your HVAC Business
According to the book, “Leading on the Edge of Chaos: The 10 Critical Elements for Success in Volatile Times” by Emmet C. Murphy, a 2%
Jeff Mosler of Nexa Receptionists Holdings: “Go above and beyond”
Jeff Mosler, CEO of Nexa Receptionists, discusses ways for business answering services and virtual receptionists to go above and beyond
Join Our Team at the Nexa Job Fair
Are you…. Outgoing? Confident on the phone? Ready for opportunity in a fast-paced, rapidly growing company? Come work with us at Nexa. We are a
IT Support Outsourcing Services: Things to Consider
As a business owner, you’ve likely put forth significant time and effort to experience the success you have today. In fact, you should be proud