Colorado Disaster Restoration: Accuracy and Excellence

HomeCase StudyHome Services

The team at Colorado Disaster Restoration is familiar with high-pressure situations. They provide the entire metro Denver area with difficult cleaning, sanitation, and decontamination needs, handling everything from water damage restoration to crime scene cleanup. Not only is the team at Colorado Disaster Restoration dedicated to providing professional, timely, and compassionate cleanup, they’re available 24/7. When you’re working so hard, you can’t catch every call.

THE CHALLENGE: ONE SHOT RESPONSE

The team at Colorado Disaster Restoration is familiar with high-pressure situations. They provide the entire metro Denver area with difficult cleaning, sanitation, and decontamination needs, handling everything from water damage restoration to crime scene cleanup. Not only is the team at Colorado Disaster Restoration dedicated to providing professional, timely, and compassionate cleanup, they’re available 24/7. When you’re working so hard, you can’t catch every call. ‘We’ve explored answering services before, but had difficulty with the way calls were handled,” said Mike Graul, the operations manager. “We need everyone who calls in to be able to speak to an actual person. After all, we only get one shot at an emergency response.” Call volume for Colorado Disaster Restoration increases by more than 13x from afternoon to evening, and other answering services just couldn’t keep up.

THE NEXA SOLUTION: ACCURACY AT ALL HOURS

Enter NexaHomeServices.Nexa’s industry trained virtual receptionists are able to bridge the gap between Colorado Disaster Restoration’s potential clients in a crisis and emergency dispatch. Since Nexa’s virtual receptionists are available around the clock and trained in a businesses procedures, each call is handled consistently and up to Colorado Disaster Restoration’s standards for emergency dispatch.“The accurate transmission of collected information is crucial to us, so we rely on Nexa for prompt responses,” explained Graul. In February 2019, Nexa’s average speed of answer was 13 seconds, which is less than 3 rings. Clients get the prompt response they need, and the team at Colorado Disaster Restoration can focus on getting the job done right.

THE RESULT: CONSISTENT EXCELLENCE

For the last two years, NexaHomeServices has been helping Colorado Disaster Restoration provide the excellent service they’re known for. In the last six months alone, Nexa has answered 1634 calls for this account.  “With NexaHomeServices, we’re no longer missing calls,” said Graul. “When evaluating our options, what was most important to us was courtesy, accuracy, consistency, and the ability to follow clear directions. NexaHomeServices does it all.”

News & Resources

Run your business with Nexa

The Customer Experience: Home Services Worker

The Customer Experience: Home Services Worker

Identify customer touchpoints and see how a virtual receptionist can improve their experience.

Read Press Release

Nexa Receptionists Holdings, LLC Appoints New CEO Jeff Mosler

Nexa Receptionists Holdings, LLC Appoints New CEO Jeff Mosler

Nexa Receptionists Holdings, LLC welcomes Jeff Mosler as CEO for Nexa Receptionists, Alert Communications and Main Line Telecommunications.‍

Read Press Release

Expert Advice To Guide Your 2021 Business Strategy

Expert Advice To Guide Your 2021 Business Strategy

Smart questions to ask before mapping out your 2021 business strategy and advice for competing in the new normal.

Read Press Release

Unleash the Power of People.

Whether it's via phone, chat or text, our experts are ready to help you manage your business around the clock.

Thank you for you submission!
Oops! Something went wrong while submitting the form.