Nexa IT Answering Service

IT Answering Service

With Nexa’s IT answering service, you can provide your customers with invaluable tech and customer support 24/7 while saving big on administrative overhead. Our highly trained, dedicated IT professionals personalize their support to resolve technical issues and answer complex queries as they pertain to your IT company and services—fulfilling your operational obligations and going the extra mile to boost customer satisfaction even while you and your team are away from the help desk.

Nexa IT Saves You Overhead

Provide Personalized Tech Support 24/7

24/7/365 Live Answering Service

We never let your customers’ inbound IT queries go to voicemail. To improve customer satisfaction and retention, our IT call center professionals answer every phone call within just three rings—morning and night, in English and Spanish, and every day of the year, including weekends and holidays.

  • Implement after business hours IT support without extra overhead
  • Respond to every customer query
  • Easily personalize your help desk to align with your IT services

Lead Capture &
Sales Intake

Cut down on administrative overhead while you foster new customer relationships. Nexa’s dedicated IT call center specialists will help convert qualified incoming leads into new business for your IT or tech company, saving you needless marketing and sales expenses.

  • Build a revenue-generating machine
  • Boost conversions while slashing overhead costs
  • Identify and convert qualified inbound prospects and leads

Outbound Sales & Calling Campaigns

Create a successful outbound sales strategy empowered by the information our IT experts glean during inbound calls. Our highly trained IT answering service agents will scoop up leads, schedule callbacks, and engage in proactive calling campaigns. 

  • Keep your sales pipeline full
  • Build customer loyalty and increase retention
  • Upsell and cross-sell your IT services

People-Powered Live Chat Service

Boost conversion rates and engage phone-shy customers when you combine IT business answering service solutions with Nexa Chat, our live chat tool powered by real-life technical support agents.

  • Add another channel for providing IT support
  • Increase your conversion rate by up to 40%
  • Communicate with clients according to their preferences and timeline

People-Powered Text Messaging

Combine IT live answering service with Nexa Text and expand your business with real-time text messaging that allows you to connect with customers wherever they are, according to their preferred communication channel.

  • Tap into a new method for capturing leads and supporting clients
  • Increase lead conversion by up to 40%
  • Communicate with customers on their time

CRM Integration

Integrate with your chosen CRM software as you set up your IT telephone answering service and maintain real-time business metrics with accurate call data and lead information.

  • Connect to your preferred tools
  • Sync your sales and customer support data
  • Seamlessly integrate Nexa into your workflow

Reporting & Analytics

Receive detailed reports on your phone answering service for IT company success through the Nexa mobile app and portal so that you can make data-backed business decisions and scale your tech support strategically.

  • Consult real-time data, managed by Nexa
  • Update your availability on the fly
  • Access data anytime, from anywhere

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We utilize Nexa's intake services and they screen potential client calls for us.Our interaction with the Nexa reps has always been really positive. We have our own manager, so anytime I want to change anything or re-route something, she has always been really easy to work with. The service has gone really well and has definitely helped us out. Nexa integrates with a lot of different software which I really like, and we are more able to do other work knowing that the calls are being taken care of. I would definitely recommend Nexa.”

Christy

Chandler, AZ

“I engaged Nexa to act as our third-party call handling service and the experience has been stellar! The process to onboard was simple and easy, and surprisingly fast. Nexa went from knowing nothing about our business to being ready to take calls in just a few short weeks.”

Andrea Clinton

Baselayer

“We need everyone who calls in to be able to speak to an actual person. After all, we only get one shot at emergency response. We've explored answering services before, but had difficulty with the way calls were handled. The accurate transmission of collected information is crucial to us, so we rely on Nexa for prompt responses. With Nexa, we're no longer missing calls. When evaluating our options, what was most important to us was courtesy, accuracy, consistency andthe ability to follow clear directions. Nexa does it all."

Mike Graul

Operations Manager at Colorado Disaster Restoration

“When someone's air conditioning is not working, they're not waiting to receive service. Our response time has to be within minutes, or they're on to the next company. Nexa views our customers the same way we do—with the same respect, accountability and professionalism. The transition is so seamless that many customers don't realize that they're not speaking with one of our staff."We now know how important our answering service is. It helps create a whole new level of loyalty and trust with our existing customers. Now, we consider Nexa a true part of the Penguin Air & Plumbing family."

Penguin Air & Plumbing

Penguin Air & Plumbing Operations Manager

“Our office, Skupin Law Group, PLLC, has been using Nexa for over 8 years now. Theyoffer excellent service, very reasonable prices and they have extremely fastemail response times.”

Mike Skupin

Skupin Law Group

Companies We Work With

Leverage our Live Chat Service And Take Your Business To The Next Level.

Fill out this form or call 1-800-756-3080 to connect with one of our business specialists and learn about all the ways Nexa can help you realize your business goals.