How We Help

Never Miss A Client Again

Capture every lead and take on more of the right cases when you leave the questions, communication and scheduling to an intake specialist with legal experience.

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Reduce missed calls.

Be there for clients no matter what day or time that next call or query comes in with 24/7 legal answering service and live chat & text messaging.

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Convert the right cases.

Expert legal intake services, lead qualification and outbound calling services identify the best cases and opportunities for your law firm.

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Grow law firm revenue.

Maximize your caseload and keep your sales pipeline full without paying to train an in-house client intake specialist; instead, leverage our 24/7 legal answering service.

24/7 Solutions For Law Firms

Create a seamless client experience while you're winning cases.

Legal Answering Service & Appointment Scheduling

Keep a skilled and empathetic legal intake specialist at-the-ready to answer phones and book appointments in English and Spanish, day and night, even on weekends and holidays.

  • Integrate with CRM/CMS
  • Escalate emergency calls
  • Expert service without the overhead

Inbound & Outbound Legal Sales

Build a revenue-generating machine with minimal investment thanks to our legal lead qualification, sales intake and outbound sales offerings.

  • Identify and convert qualified leads
  • Increase caseload
  • Boost marketing ROI

Client Intake Services

Streamline the legal intake process to improve customer experience, so that you can spend more time winning cases.

  • Expert intake specialists trained in your legal workflow
  • Quick and accurate process
  • Easy onboarding—get up and running quickly

People-Powered Live Chat

Connect with current and potential clients faster and with greater accuracy with human-powered live chat, designed to turn digital traffic into paying clients.

  • Establish a 24/7 legal answering service
  • Create another channel for capturing leads
  • Improve conversion rates up to 40%

People-Powered Text Messaging

Expand your reach with real-time text messaging and meet clients wherever they are, improving client engagement and lead capture.

  • Create another channel for capturing leads
  • Improve conversion rates up to 40%
  • Communicate with clients on their own time

Integrations

Connect to the tools you already use

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Your Guide to Live Chat & Text for Business Growth

Find out how your business can deliver an exceptional 24/7/365 customer experience, improve conversion rates and convert website traffic into happy—and paying!—customers.

The Law Office of Stephanie Lake: No Leads Lost

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday answering so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday answering so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We utilize Nexa's intake services and they screen potential client calls for us.Our interaction with the Nexa reps has always been really positive. We have our own manager, so anytime I want to change anything or re-route something, she has always been really easy to work with. The service has gone really well and has definitely helped us out. Nexa integrates with a lot of different software which I really like, and we are more able to do other work knowing that the calls are being taken care of. I would definitely recommend Nexa.”

Christy

Chandler, AZ

“I engaged Nexa to act as our third-party call handling service and the experience has been stellar! The process to onboard was simple and easy, and surprisingly fast. Nexa went from knowing nothing about our business to being ready to take calls in just a few short weeks.”

Andrea Clinton

Baselayer

“We need everyone who calls in to be able to speak to an actual person. After all, we only get one shot at emergency response. We've explored answering services before, but had difficulty with the way calls were handled. The accurate transmission of collected information is crucial to us, so we rely on Nexa for prompt responses. With Nexa, we're no longer missing calls. When evaluating our options, what was most important to us was courtesy, accuracy, consistency andthe ability to follow clear directions. Nexa does it all."

Mike Graul

Operations Manager at Colorado Disaster Restoration

“When someone's air conditioning is not working, they're not waiting to receive service. Our response time has to be within minutes, or they're on to the next company. Nexa views our customers the same way we do—with the same respect, accountability and professionalism. The transition is so seamless that many customers don't realize that they're not speaking with one of our staff."We now know how important our answering service is. It helps create a whole new level of loyalty and trust with our existing customers. Now, we consider Nexa a true part of the Penguin Air & Plumbing family."

Penguin Air & Plumbing

Penguin Air & Plumbing Operations Manager

“Ouroffice, Skupin Law Group, PLLC, has been using Nexa for over 8 years now. Theyoffer excellent service, very reasonable prices and they have extremely fastemail response times.”

Mike Skupin

Skupin Law Group

Companies We Work With

API INtegrations

Connect The Tools You Already Use

Client information, sales pipelines and call, live chat or text data—our team is meticulously trained to manage it all through our proprietary API that connects to the tools you already depend on.

Unleash the Power of People.

Whether it's via phone, chat or text, our legal intake specialists and legal answering service are ready to help you manage your business around the clock.

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