Any medical practice or healthcare organization needs all the help they can get. Your callers are patients and caretakers, not clients or sales leads. When choosing a telephone answering service, speed, accuracy, and compassion are essential to a positive interaction. Provide an attentive and empathetic experience with our HIPAA-compliant service offerings, powered by 24/7 live healthcare virtual receptionists.
Healthcare
Improve Patient and Provider Experience
How We Help
We’re Always On Call, 24/7
Each and every patient call in the medical field can have huge implications, so why not have a live agent available 24/7? Our healthcare and medical virtual receptionists receive 85+ hours of training in the healthcare answering service field, serving 650+ small family practitioners, multi-location specialty groups and industry-leading hospitals.
Provide compassionate service.
Rely on our live medical answering service to handle patient calls and questions, schedule appointments and address sensitive concerns with empathy-anytime your patients contact your medical facility or practice, they'll get the skilled care they deserve.
Maintain expert accuracy.
Ensure accuracy with every incoming call. There's no room for mistakes when it comes to healthcare or the medical field, in general, and we've got a +98% on-call communication accuracy, so patient calls are connected to the correct on-call provider.
Give care, fast.
To ensure patient satisfaction, deliver a better patient experience with Nexa's 24/7 medical answering services, appointment scheduling, live chat, & text services in both English and Spanish. Our bilingual answering service We works with healthcare providers and offices across the US!
24/7 Solutions For Healthcare Providers
Handling your business with HIPAA-compliant personalized care and attention.
Medical Answering Service & Appointment Scheduling
Now your patients can schedule an appointment regardless of office hours. Integrating a live answering service in your medical office or healthcare facility means you can provide an exceptional patient satisfaction and healthcare provider experience without paying to train an in-house employee. Our medical virtual receptionists can handle communication and scheduling 24/7/365. Never miss an incoming call again with our after hours answering service for medical professionals.
- EHR software integration
- Escalate urgent calls and emergency calls; on-call dispatch via encrypted SMS
- Patient engagement
Patient Intake Service
Streamline the patient information and intake process to improve the customer experience with medical answering services, so that you can spend more time taking care of your healthcare patients.
- Professional answering service with live healthcare virtual receptionists handling in your patient intake service
- Quick and accurate process
- Easy onboarding—get up and running quickly
People-Powered Live Chat
With a virtual medical receptionist, you can connect with patients and caretakers faster and with greater accuracy using human-powered live chat, designed to convert website traffic into happy patients.
- Establish a 24/7/365 patient intake service
- Improve patient and caretaker experience
- Reduce support and staffing costs for your medical office
People-Powered Text Messaging
Our HIPAA compliance virtual receptionist services don’t solely answer incoming calls. Expand your reach with real-time live text messaging, two-way communication that improves patient and caretaker engagement.
- Create another channel for capturing leads
- Improve conversion rates up to 40%
- Communicate with patients and providers on their own time
Integrations
Connect to the tools you already use
Case Study
Building trust with patients is a top priority. Learn how Dr. Margaret Dixon was able to create an empathetic and efficient patient experience through Nexa's personalized healthcare answering services.
“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”
Mandy
Phoenix, AZ
“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”
Mandy
Phoenix, AZ
“We utilize Nexa's intake services and they screen potential client calls for us.Our interaction with the Nexa reps has always been really positive. We have our own manager, so anytime I want to change anything or re-route something, she has always been really easy to work with. The service has gone really well and has definitely helped us out. Nexa integrates with a lot of different software which I really like, and we are more able to do other work knowing that the calls are being taken care of. I would definitely recommend Nexa.”
Christy
Chandler, AZ
“I engaged Nexa to act as our third-party call handling service and the experience has been stellar! The process to onboard was simple and easy, and surprisingly fast. Nexa went from knowing nothing about our business to being ready to take calls in just a few short weeks.”
Andrea Clinton
Baselayer
“We need everyone who calls in to be able to speak to an actual person. After all, we only get one shot at emergency response. We've explored answering services before, but had difficulty with the way calls were handled. The accurate transmission of collected information is crucial to us, so we rely on Nexa for prompt responses. With Nexa, we're no longer missing calls. When evaluating our options, what was most important to us was courtesy, accuracy, consistency andthe ability to follow clear directions. Nexa does it all."
Mike Graul
Operations Manager at Colorado Disaster Restoration
“When someone's air conditioning is not working, they're not waiting to receive service. Our response time has to be within minutes, or they're on to the next company. Nexa views our customers the same way we do—with the same respect, accountability and professionalism. The transition is so seamless that many customers don't realize that they're not speaking with one of our staff."We now know how important our answering service is. It helps create a whole new level of loyalty and trust with our existing customers. Now, we consider Nexa a true part of the Penguin Air & Plumbing family."
Penguin Air & Plumbing
Penguin Air & Plumbing Operations Manager
“Our office, Skupin Law Group, PLLC, has been using Nexa for over 8 years now. Theyoffer excellent service, very reasonable prices and they have extremely fastemail response times.”
.png){kind=logo}
Mike Skupin
Skupin Law Group
Companies We Work With
API INtegrations
Connect The Tools You Already Use
Client information, sales pipelines and call, live chat or text data-our live answering service team is meticulously trained to manage it all through our proprietary API that connects to the tools your healthcare facility already depends on.
Nexa Receptionists
Frequently Asked Questions
How often are medical appointments set by phone vs a web form?
How much do healthcare answering services cost?
What steps do you take to be HIPAA compliant?
Do you provide overflow or after-hour answering services?
What types of medical practices does this service work best for?
Are your live medical virtual receptionists able to speak other languages?
Unleash the Power of People.
Whether it's via phone, chat or text, our virtual receptionists are ready to help you manage your business around the clock.
Heading 2
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
- List
- List
Heading 3
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Heading 4
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.