Nexa Answering Service

Answering Service - 24/7/365

Our 24/7 live answering service specialists are trained on your company and integrated into your booking systems. We answer calls within 3 rings, schedule appointments, and service your customers around the clock.

Answering Service

Answer Every Call—On Time, Every Time.

Phone calls comes in.
Client gets what they need.
You stay in-the-know.
Discover How We Can Grow Together

Your 24/7 Answering Service

Not every phone answering service is created equally. Our live call answering service doesn't take coffee breaks, so we never let a phone call go to voicemail. Your phone calls are answered in English and Spanish by our bilingual receptionists, day and night, even during non-business hours on weekends and holidays. You'll never miss an important customer call with a bilingual answering service provider.

  • Expert answering services trained in your business
  • Premium professional virtual receptionist & answering service without the overhead costs
  • Easy onboarding—get up and running quickly
Call Answering Service

Overflow & After-Hours Telephone Answering Service

An after hours answering service is vital to generating leads when you or your staff isn't available for a phone call. Keep a live answering service specialist at the ready to answer customer telephone calls and provide customer support after hours or take care of overflow during busy times. No more missed calls!

  • Capture every business opportunity
  • Be there for clients, anytime
  • Create better work-life balance

Appointment Scheduling

Make sure a live answering service specialist or live virtual receptionist is available to schedule appointments, relay messages, and handle administrative tasks while you focus on the real work at-hand as the business owner.

  • Keep your calendar full
  • Qualified and quality appointments
  • Answer questions & send reminders

People-Powered Live Chat Service

Our answering services combine with Nexa Chat to boost conversion rates and enhance customer service.

  • Create another channel for capturing leads
  • Improve conversion rates up to 40%
  • Establish a 24/7/365 customer service desk

People-Powered Text Messaging

A modern business needs to make communication with clients and customers as easy as possible. Combine our phone answering services with Nexa Text to expand your reach with real-time text messaging and meet customers wherever they are.

  • Create another channel for capturing leads
  • Improve conversion rates up to 40%
  • Communicate with customers on their own time

CRM Integration

Connect to your chosen industry CRM software so your business is always up-to-date with accurate call data and client information powered by our call answering service solutions.

  • Connect to tools you already use
  • Sync customer data
  • Easily fit Nexa into your workflow

Reporting & Analytics

Get detailed reports on your business answering service activity in the Nexa mobile app and portal to help you scale strategically and make better, data-backed business decisions.

  • Real-time data managed by Nexa
  • Update availability on the fly
  • Access data anytime and from anywhere

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We utilize Nexa's intake services and they screen potential client calls for us.Our interaction with the Nexa reps has always been really positive. We have our own manager, so anytime I want to change anything or re-route something, she has always been really easy to work with. The service has gone really well and has definitely helped us out. Nexa integrates with a lot of different software which I really like, and we are more able to do other work knowing that the calls are being taken care of. I would definitely recommend Nexa.”

Christy

Chandler, AZ

“I engaged Nexa to act as our third-party call handling service and the experience has been stellar! The process to onboard was simple and easy, and surprisingly fast. Nexa went from knowing nothing about our business to being ready to take calls in just a few short weeks.”

Andrea Clinton

Baselayer

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“Our office, Skupin Law Group, PLLC, has been using Nexa for over 8 years now. Theyoffer excellent service, very reasonable prices and they have extremely fastemail response times.”

Mike Skupin

Skupin Law Group

“We need everyone who calls in to be able to speak to an actual person. After all, we only get one shot at emergency response. We've explored answering services before, but had difficulty with the way calls were handled. The accurate transmission of collected information is crucial to us, so we rely on Nexa for prompt responses. With Nexa, we're no longer missing calls. When evaluating our options, what was most important to us was courtesy, accuracy, consistency andthe ability to follow clear directions. Nexa does it all."

Mike Graul

Operations Manager at Colorado Disaster Restoration

“When someone's air conditioning is not working, they're not waiting to receive service. Our response time has to be within minutes, or they're on to the next company. Nexa views our customers the same way we do—with the same respect, accountability and professionalism. The transition is so seamless that many customers don't realize that they're not speaking with one of our staff."We now know how important our answering service is. It helps create a whole new level of loyalty and trust with our existing customers. Now, we consider Nexa a true part of the Penguin Air & Plumbing family."

Penguin Air & Plumbing

Penguin Air & Plumbing Operations Manager

Companies We Work With

Leverage our 24/7 Live Answering Service And Take Your Business To The Next Level.

Fill out this form or call 1-800-756-3080 to connect with one of our business specialists and learn about all the ways Nexa 24/7 Live Answering Services can help you realize your business goals.