Nexa Outbound

Outbound Call Center Services

Minimize overhead and maximize efficiency with Nexa’s Outbound Call Center Services. Trained to qualify leads and close deals the right way, our team of dedicated sales professionals will customize strategic outbound call campaigns to help you build brand loyalty, follow up with prospective customers and clients, and boost revenue through increased conversions.

Lead Capture & Sales Intake

Our specialty answering service doesn't take coffee breaks, so we never let inbound calls go to voicemail. We understand that excellent customer service leads to customer retention. Your phones are answered in English and Spanish day and night, even on weekends and holidays.

  • Capture every business opportunity
  • Premium sales expertise without the overhead
  • Easy onboarding—get up and running quickly

Lead Capture &
Sales Intake

Cut down on overhead while you capture and convert new leads through improved agent productivity. Nexa’s outbound call center service experts will efficiently convert promising leads into new business, saving you needless marketing and sales expenditures.

  • Build a revenue-generating machine
  • Increase conversions while decreasing overhead
  • Identify and convert qualified prospects and leads

Outbound Sales & Calling Campaigns

Create a successful outbound sales strategy, powered by our lead generation and sales team experts. Our outbound call center services agents will scoop up leads, and schedule callbacks, and assist with appointment setting as part of our proactive outbound conversion efforts.

  • Keep your sales pipeline full
  • Reach new leads and prospective customers through cold calling
  • Upsell and cross-sell

People-Powered Live Chat

Boost conversion rates when you combine with Nexa Chat, our chat service powered by live agents trained in sales.

  • Create another channel for capturing leads
  • Improve conversion rates up to 40%
  • Convert digital traffic into paying customers

People-Powered Text Messaging

Combine with Nexa Text to expand your reach with real-time text messaging and meet prospects wherever they are.

  • Create another channel for capturing leads
  • Improve conversion rates up to 40%
  • Communicate with customers on their own time

CRM Integration

Connect to your chosen CRM software as you set up your outbound call center service and keep your sales pipeline up-to-date with accurate call data and lead information about a potential customer or existing customer.

  • Connect to your preferred tools
  • Sync your sales and customer data
  • Seamlessly integrate Nexa into your workflow

Reporting & Analytics

Receive detailed reports on your outbound call activity and lead generation progress through the Nexa mobile app and portal so that you can make data-backed business decisions and scale strategically. Having an outbound call center software allows you to:

  • Consult real-time data, managed by Nexa
  • Update your availability on the fly
  • Access data anytime, from anywhere

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We utilize Nexa's intake services and they screen potential client calls for us.Our interaction with the Nexa reps has always been really positive. We have our own manager, so anytime I want to change anything or re-route something, she has always been really easy to work with. The service has gone really well and has definitely helped us out. Nexa integrates with a lot of different software which I really like, and we are more able to do other work knowing that the calls are being taken care of. I would definitely recommend Nexa.”

Christy

Chandler, AZ

“I engaged Nexa to act as our third-party call handling service and the experience has been stellar! The process to onboard was simple and easy, and surprisingly fast. Nexa went from knowing nothing about our business to being ready to take calls in just a few short weeks.”

Andrea Clinton

Baselayer

“We need everyone who calls in to be able to speak to an actual person. After all, we only get one shot at emergency response. We've explored answering services before, but had difficulty with the way calls were handled. The accurate transmission of collected information is crucial to us, so we rely on Nexa for prompt responses. With Nexa, we're no longer missing calls. When evaluating our options, what was most important to us was courtesy, accuracy, consistency andthe ability to follow clear directions. Nexa does it all."

Mike Graul

Operations Manager at Colorado Disaster Restoration

“When someone's air conditioning is not working, they're not waiting to receive service. Our response time has to be within minutes, or they're on to the next company. Nexa views our customers the same way we do—with the same respect, accountability and professionalism. The transition is so seamless that many customers don't realize that they're not speaking with one of our staff."We now know how important our answering service is. It helps create a whole new level of loyalty and trust with our existing customers. Now, we consider Nexa a true part of the Penguin Air & Plumbing family."

Penguin Air & Plumbing

Penguin Air & Plumbing Operations Manager

“Our office, Skupin Law Group, PLLC, has been using Nexa for over 8 years now. Theyoffer excellent service, very reasonable prices and they have extremely fastemail response times.”

Mike Skupin

Skupin Law Group

Companies We Work With

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Fill out this form or call 1-800-756-3080 to connect with one of our business specialists and learn about all the ways Nexa can help you realize your business goals.