Professional service providers, medical clinics, and other healthcare services make up a significant proportion of the economy in Concord, NH. Trust, efficiency, and clear communication are essential in those industries. When the stakes are high and the penalties for mistakes can be severe, it’s vital you have skilled agents handling calls.
If you’re struggling to handle the volume of calls your business is receiving, or you’d like someone to help with out-of-hours service, contact Nexa. Our agents are trained to serve a variety of industries. We offer bilingual customer service, appointment scheduling, live chat, and more.
24/7 Virtual Reception for Concord Businesses
Our virtual receptionist service can reduce missed calls and shorten response time for client inquiries. Our agents will learn your voice and branding, and deliver consistent, accurate communications 24 hours a day, seven days a week.
- Appointment scheduling
- Inbound and outbound sales
- Call answering 24/7 for after-hours and overflow
- Virtual receptionist services
- Client and patient intake
- Call center services
- Inbound calling
- Outbound calling
- Live chat services
- Bilingual calling services
Customized Services Built for Local Industries
At Nexa, we provide personalized call answering, live chat, appointment booking, and other communication services. We tailor our services to each business, offering professional call answering for:
- Real estate
- Remote receptionist
- Restaurant
- Retail and e-commerce
- IT services
- Legal
- Pest control
- Remodeling
- Restoration
- Roofers
- Small businesses
- Solar
- And more
Our U.S.-based agents have local knowledge and industry expertise. This enables us to deliver tailored, local services that improve the overall customer experience.
Live Chat, Scheduling & Sales Support
In addition to phone-based communications, we offer live chat services and appointment scheduling.
Our agents understand your industry. They’ll get to know your voice and brand preferences to communicate effectively with your customers. We can handle the flow of incoming support tickets and sales leads for you. Let Nexa manage your customer service and sales, while you deliver exceptional products and services.
- Lead capture
- Appointment management
- Live chat ticket handling
- Sales management
- Follow-up calls to reduce no-shows
Localized Bilingual Call Handling
Nexa can help you serve Concord’s diverse population, thanks to our bilingual agents. We offer customer service in English and Spanish. By delivering clear communication in the language of your customers, you’ll improve customer goodwill and loyalty.
CRM & Tool Integration
Nexa’s systems integrate seamlessly with your existing workflows, analytics, and client tracking systems. When you work with us to handle your out-of-hours or overflow calls, you’ll find the experience frictionless and efficient.
- Workiz
- Housecall Pro
- HubSpot
- SearchKings
- JobNimbus
- FieldEdge
- Call Rail
- serviceminder
- Calendly
- Service Titan
Why Concord Businesses Choose Nexa
We offer professional agents who speak both English and Spanish. Our team is highly trained, reliable, and uses trusted tools to deliver exceptional service for Concord businesses.
- 24-hour service: We will handle overflow calls, out-of-hours inquiries, and other calls as required. You can count on us to be available all day, every day.
- U.S.-based agents: Our agents have local knowledge and industry training. We’re based in the United States, so our business hours line up with yours. This ensures easy, frictionless communication when you need it.
- A bilingual team: Our English and Spanish-speaking agents can support your customers in their language. Improve the customer experience and their perception of your brand with bilingual support.
- Commitment to quality: We know that customer-facing roles are critical to your brand’s perception. You can count on us to train our agents in your brand messaging. We’ll do everything we can to reflect your ethos and values.
Get Started with Call Answering in Concord
Customer service is an essential part of building a resilient business. As the market in Concord becomes increasingly competitive, having a high-quality call-handling team is essential. Nexa is here to help you with round-the-clock communications.
If you’d like to work with Nexa for call handling, live chats, and other services, contact us today to book a demonstration or request a consultation. We look forward to boosting your customer service.
