Maintaining adequate staffing can be a challenge for many businesses in the Washington, DC, area, whether they are new companies just starting out, existing businesses looking to expand, or those just needing a bit of extra help during busy times. At Nexa, we offer the resources your business needs to provide top-quality customer service around the clock. We offer a full range of call answering and virtual receptionist services that can handle customer support, appointment setting and lead tracking, letting your team focus on running the business.
Our company has been serving DC businesses since 1982, and we offer both human and AI-based solutions, industry-specific training, CRM integration and more. We can become a seamless extension of your office, allowing you to get more work done every day without sacrificing customer service or quality.
Grow your business while maintaining high levels of professionalism with call answering services from Nexa. Contact us today to learn more.
Reach and Convert Washington, DC Clients
At Nexa, our virtual receptionist services can help your business to operate more efficiently, reach more clients and convert leads into sales, all while managing costs effectively compared to hiring in-house personnel. Our services in the DC area include:
- Appointment scheduling services: Our virtual receptionists can answer inbound calls, handle client and patient intake, and schedule appointments without interrupting personnel working on-site or in the field, making your existing staff more efficient.
- Inbound and outbound sales: Our call center can handle both inbound and outbound calls, and we can respond to web forms, emails, chat, text messages and more. We can also develop a marketing plan to reach out to potential clients through phone or email campaigns, and we can follow up on all sales leads to maximize conversions.
- Voice and AI: We offer hybrid call answering services that combine live personnel with AI, allowing the AI to handle everyday interactions while live personnel take care of more important inquiries or issues.
24/7 Call Answering
For many customers, being able to reach live personnel anytime they need assistance can help to build trust and confidence in your business while ensuring that their issue is handled promptly. At Nexa, we offer 24/7 call answering services, after-hours call answering and overflow services that ensure your customers can always get the professional service and support they need. We also offer bilingual call answering, providing services in both English and Spanish to connect with more customers.
Industry-Trained Virtual Receptionists
When a customer calls your business, they expect to speak with knowledgeable personnel who can answer their questions quickly and accurately. At Nexa, our virtual receptionists have industry-specific training that lets customers know that they are speaking with a qualified professional. We offer services that are tailored to a variety of industries, including:
- Cleaning services
- Home services
- Healthcare
- IT services
- Legal services
- Pest control
- Real estate
- Remodeling
- Restoration
- Retail and eCommerce
- Roofers
- And more.
Seamless Integrations
Our call answering services can integrate directly with many popular CRM solutions and APIs, allowing for a fast learning curve for existing personnel, a smoother workflow, better campaign management, better lead tracking and improved analytic tracking. We offer seamless integration with a variety of software, including:
- CallRail
- HubSpot
- ServiceTitan
- Housecall Pro
- Dentrix
- CareCloud
- Simple Practice
- PracticePanther
- Casefox
- Wise Agent
- Contactually
- Shopify
- Salesforce
- Monday
- QuickBooks
- And others.
Why Partner With Nexa?
Our team at Nexa has over 40 years of experience helping businesses in Washington, DC, and beyond grow, expand and become more efficient. We offer a variety of plans tailored to your needs, both AI- and people-powered solutions, and enterprise-level technology that offers superior performance and quality. All our agents are based in the U.S., and with industry-specific knowledge and bilingual communications, you can be sure that your business presents only the best first impression to potential clients.
Are you ready to take your business to the next level? Contact Nexa today to get started.
