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24/7 Answering Service

More Booked Appointments, Less Missed Calls

Let us handle your calls, texts, chats, emails, sales and scheduling—24/7/365. We’re always open for your customers.

Designed For:

HVAC

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Services We Offer

People-Powered Call Answering, Inbound & Outbound Sales, Intake, Live Chat and Text

We do more than just answer phone calls. Our bilingual and highly trained agents help grow revenue and deliver a premium customer experience for businesses of all sizes.

Call Answering
Live Chat
Live Text
Inbound & Outbound Sales
Patient & Client Intake
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Integrations

Connect to the tools you already use

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What We Do

Serving As An Extension Of Your Business

Whether you're an SMB looking to punch above your weight class, a startup that wants to maintain strong momentum, or a large enterprise seeking scalability and staffing, Nexa's bilingual answering service team of virtual receptionists have you covered-in both English and Spanish.

We answer calls and book appointments while you work.

Anytime one of our expert virtual receptionists picks up the phone and answering incoming calls, your customers will think they're speaking directly to someone in your office while you're out in the field focusing on your many business projects. Nexa is a specialty answering service provider tailored to your business’ needs. Every live receptionist is trained in your industry and make it possible to handle more customer calls quickly and with greater accuracy.

  • 24/7/365 call answering service
  • Overflow and after-hours call support
  • Appointment scheduling
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We capture every lead and keep your sales pipeline full.

Each of our live operators qualifies incoming leads, reaches out proactively to prospects, initiates scheduling appointments, and answers every incoming call with total professionalism, building brand loyalty along the way. There's always a real person who's ready to help and every opportunity gets followed-up on.

  • Lead qualification
  • Sales conversion
  • Outbound sales
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We convert website visitors and digital traffic into paying customers.

The easiest way to empower growth without adding to your overhead, Nexa’s live chat and text offerings keep your business running smoothly with a 24/7/365 digital customer service desk. Boost conversion rates by meeting customers where they are.

  • People-powered live chat and text messaging
  • Live phone transfer to virtual answering service
  • Easily install chat and text feature on your website
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Who We Serve

Knowing Your Industry Makes All The Difference

You need a virtual answering service care provider that works as hard as you do. Our bilingual virtual receptionists are trained in the tools and terminology of your business-they anticipate a need and know exactly how to respond on every outbound & inbound call.

Home Services
Healthcare
Legal
Real Estate
Retail & eCommerce
Other

Nexa Home services

Keep your boards full.

  • Make sure you’re ready when customers need you most with 24/7 phone answering service and live chat & text messaging.
  • Appointment scheduling, customer intake and outbound lead generation services keep your boards full and your technicians working.
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NEXA HEALTHCARE

Improve patient and provider experience.

  • Provide an attentive and empathetic patient experience with our HIPAA-compliant service offerings, powered by real people from our live answering service team.
  • Answer questions, book appointments, complete patient intake service, and address sensitive concerns—including secure messaging with two-way notification and accessible communication among patients and providers.
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Nexa Legal

Grow your law firm.

  • Create an impeccable client experience with a virtual assistant, a 24/7 phone answering service and live chat & text messaging services that covers you after your normal business hours.
  • Expert client intake service, lead qualification, and outbound calling services help your law firm take on more of the right cases.
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NEXA REAL ESTATE

Sell more homes.

  • Whether you’re a real estate agent, broker or investor, our virtual receptionists make you available to clients and business opportunities day and night, on weekends and holidays.
  • Qualify leads, schedule appointments/showings, explain mortgage rates, move more listings and respond to clients whenever they need you with phone answering service, inbound sales, and live chat & text services.
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Nexa Retail & eCommerce

Leave no sale behind.

  • Answer customer questions, escalate service and order issues, and be available to shoppers and customers day and night—even weekends and holidays.
  • Increase sales by converting website traffic into happy and paying customers and proactively follow-up with qualified leads for higher conversion rates.
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Other

Capture every opportunity.

  • Grow revenue and earnings, and improve efficiency without adding to your overhead by outsourcing call answering service, inbound and outbound sales, and live chat and text messaging.
  • Answer urgent calls, schedule meetings and appointments, and close more new business with Nexa virtual receptionists while you’re busy working on what matters most as a business owner.
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“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“Our office, Skupin Law Group, PLLC, has been using Nexa for over 8 years now. Theyoffer excellent service, very reasonable prices and they have extremely fastemail response times.”

Mike Skupin

Skupin Law Group

“When someone's air conditioning is not working, they're not waiting to receive service. Our response time has to be within minutes, or they're on to the next company. Nexa views our customers the same way we do—with the same respect, accountability and professionalism. The transition is so seamless that many customers don't realize that they're not speaking with one of our staff."We now know how important our answering service is. It helps create a whole new level of loyalty and trust with our existing customers. Now, we consider Nexa a true part of the Penguin Air & Plumbing family."

Penguin Air & Plumbing

Penguin Air & Plumbing Operations Manager

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We need everyone who calls in to be able to speak to an actual person. After all, we only get one shot at emergency response. We've explored answering services before, but had difficulty with the way calls were handled. The accurate transmission of collected information is crucial to us, so we rely on Nexa for prompt responses. With Nexa, we're no longer missing calls. When evaluating our options, what was most important to us was courtesy, accuracy, consistency andthe ability to follow clear directions. Nexa does it all."

Mike Graul

Operations Manager at Colorado Disaster Restoration

“I engaged Nexa to act as our third-party call handling service and the experience has been stellar! The process to onboard was simple and easy, and surprisingly fast. Nexa went from knowing nothing about our business to being ready to take calls in just a few short weeks.”

Andrea Clinton

Baselayer

“We utilize Nexa's intake services and they screen potential client calls for us.Our interaction with the Nexa reps has always been really positive. We have our own manager, so anytime I want to change anything or re-route something, she has always been really easy to work with. The service has gone really well and has definitely helped us out. Nexa integrates with a lot of different software which I really like, and we are more able to do other work knowing that the calls are being taken care of. I would definitely recommend Nexa.”

Christy

Chandler, AZ

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News & Resources

Run your business with Nexa

5 Things Your Home Services Company Should Do to Prepare for Winter

5 Things Your Home Services Company Should Do to Prepare for Winter

This winter, be proactive. Use these tips to heat up lead generation at your home services company.

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Nexa Receptionists Holdings, LLC Appoints New CEO Jeff Mosler

Nexa Receptionists Holdings, LLC Appoints New CEO Jeff Mosler

Nexa Receptionists Holdings, LLC welcomes Jeff Mosler as CEO for Nexa Receptionists, Alert Communications and Main Line Telecommunications.‍

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3 Ways Premier Marketing and Nexa Turn Marketing Costs Into Confirmed Appointments

3 Ways Premier Marketing and Nexa Turn Marketing Costs Into Confirmed Appointments

Premier Marketing and Nexa help business owners maximize marketing spend and stay booked. Learn more in our recent blog post.

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Our omni-channel specialists are ready to help you grow and scale your business 24/7.

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