Maximize Athena’s Potential: How Nexa Supports Your Medical Practice
If your medical practice uses AthenaHealth, you already know the power of a comprehensive EHR and practice management platform. But even the best technology needs the right support system. That’s where Nexa comes in.
At Nexa, we specialize in booking and call answering solutions tailored for medical practices using Athena. From missed call recovery to after-hours appointment scheduling, Nexa helps reduce administrative burden while improving patient communication—so your team can focus on delivering excellent care.
Athena Users: Are You Missing Patient Calls?
Many practices—especially those growing or facing high call volumes—struggle to keep up with patient communication. Take Coastal Orthopedics, for example. Despite their top-tier musculoskeletal care, their team was answering only 59% of calls, leaving 41% of patients unheard and unhelped.
This led to missed appointments, frustrated patients, and a reputation risk due to poor communication. Their story is far too common among fast-paced practices using Athena without adequate phone support.
Nexa + Athena = Seamless Patient Experience
Nexa fills the gap by offering HIPAA-compliant, HITRUST-certified, 24/7 live call answering and appointment booking by our North American-based agents, all fully integrated with your Athena platform.
Whether your front desk is overwhelmed or you’re just looking for after-hours support, Nexa’s team of trained, bilingual agents answer every call as if they were part of your in-house team. Our agents can:
- Schedule, reschedule, and cancel appointmentsÂ
- Perform outbound phone calls to patients who need to be scheduled
- Input messages, intake notes, and patient updatesÂ
- Follow your protocols for patient triage, referrals, and FAQs
- Capture prescription refill requests and appointment reminders
- Support both English- and Spanish-speaking patients
Proven Results with Real Medical Practices
When Coastal Orthopedics partnered with Nexa, they saw immediate, measurable improvements:
- Missed calls decreased by 45%
- Abandoned calls dropped by 34%
- Scheduling-related calls increased by 21%
- Abandoned scheduling calls decreased by 65%
These improvements meant better access, more booked appointments, and less pressure on in-house staff.Â
Built for Athena, Built for You
Our integration with Athena ensures that all appointment data and communication flows directly into your EHR, eliminating delays and manual errors. Whether you need full-time support, part-time assistance, or overflow handling during peak hours, Nexa’s solutions are scalable, flexible, and customized to your practice.
And with after-hours coverage, holiday support, and AI-enhanced call routing, you’ll never worry about a missed patient opportunity again.
Ready to Enhance Your Athena Experience?
Join the growing number of healthcare practices using Athena that trust Nexa to handle their patient communication with care, speed, and precision.
Let’s talk about how Nexa can support your medical practice using Athena.
Contact us today to get started.
