CASE STUDIES

Case Studies

Saienni Law: A Practice Made Perfect

Joe Saienni knows Phoenix well. As an Arizona native and practicing attorney since 1996, he has been working tirelessly in complex commercial litigation, real estate,...

Riverbed: World-Class Customer Support Solutions

Overview In 2007, Riverbed partnered with Answer 1 to create a comprehensive support option for their customers that includes technical support, access to dedicated escalation...

NEXA MEDICAL: A Trusted First Impression

By the time a client calls a therapist’s office, they have dealt with social stigma, their insurance or lack thereof, and their anxieties and internal...

Penguin Air & Plumbing: High Quality Support in High Pressure Situations

Founded in 2011, Penguin Air & Plumbing provides air conditioning, heating and plumbing services to customers in the metropolitan Phoenix area. THE CLIENT Since 2011,...

Environmental Air: A Trusted Partner

Nexa has been working with Environmental Air Inc. from the very beginning. Both businesses have changed dramatically since 1992, but Black said the reasons Environmental...

Colorado Disaster Restoration: Accuracy and Excellence

The team at Colorado Disaster Restoration is familiar with high-pressure situations. They provide the entire metro Denver area with difficult cleaning, sanitation, and decontamination needs,...

Chas Roberts: A Decade of Exceptional Service

Chas Roberts is the largest HVAC and plumbing provider in Arizona, serving the Metro Phoenix and Tucson areas. They create comfortable living environments for thousands...

Best Materials: Scalability At The Right Price

Retailers like Best Materials need customer service that stands out from the crowd, while still maintaining efficiency and accuracy. Since 1994, companies across the country...

Assisted Living Locators: Meet The Standard of Excellence

Assisted Living Locators understand how important it is to provide an excellent customer experience. They work with families concerned with the extremely personal and sensitive...

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