Nexa 24/7

24/7 Answering Service

Avoid missed calls and missed opportunities with 24/7 call answering services. Nexa’s 24-hour receptionists are available at all times—early mornings, the middle of the night, and during holidays. We take your customers’ needs seriously and never take time off from fulfilling your operational obligations, boosting your revenue, building loyalty, and converting leads, even as you and your team enjoy well-deserved vacations and weekends away.

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Nexa 24/7

How Does A 24 Hour Answering Service Work?

We wait up.

Nexa’s 24 hour answering service is managed by highly trained sales and support representatives who will never leave your customers waiting. Opportunities and emergencies don’t always happen during regular business hours, so we provide a custom number for your account or forward your after-hours calls to our team, as opposed to an automated voicemail. We’re ready to address customer concerns, navigate complex conversations, and dispatch on-call professionals when needed.

We assess inbound inquiries.

With every phone call answered within three rings—24/7—we take time to listen to your customers’ needs, collect their key information, and engage them using your authentic business voice, guided by a custom script that matches your in-house specifications. We determine whether or not each call is an emergency and act accordingly, based on your protocol.

We rise to the occasion.

Following your internal guidelines and procedures, we determine the best course of action. Our 24 hour answering service reps escalate emergency issues based on your predefined on-call procedures, take care of tasks according to your workflow, and collect relevant information for next-day follow-ups. To keep you in the know, we’ll contact your team via phone call, SMS, and email and provide a detailed call log and report of all activities.

We wait up.
We assess inbound inquiries.
We rise to the occasion.
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Benefits of Using a 24-Hour Answering Service

Nexa never takes a day off so that your team is able to. We’re ready to handle tasks big and small—from regular administrative tasks to complex crises—all day, every day, even on holidays with our after-hours call answering service.

  • Maintain customer satisfaction with 24/7 emergency response
  • Capture every business opportunity
  • Implement 24/7 service easily and efficiently

Lead Capture & Sales Intake

Slash overhead while you capture and convert new leads. Nexa’s after hours answering service will work non-stop to convert promising leads into new business, saving you needless marketing and sales expenditures.

  • Build a revenue-generating machine
  • Increase conversions while decreasing overhead
  • Identify and convert qualified prospects and leads

Outbound Sales & Calling Campaigns

Create a successful outbound sales strategy, powered by our call center’s 24-hour phone answering service and lead generation sales experts. We’ll launch proactive campaigns and schedule callbacks to scoop up leads that your competitors leave behind.

  • Keep your sales pipeline full
  • Improve customer satisfaction and increase retention
  • Upsell and cross-sell your services

People-Powered Live Chat Support Service

Boost conversion rates and engage phone-shy customers at all hours by combining our 24-hour live answering service with Nexa Chat, our online chat service powered by live sales agents.

  • Add another 24/7 channel for capturing leads
  • Increase conversion rates up to 40%
  • Convert digital traffic into concrete profits

People-Powered Text Messaging

Combine 24-hour professional answering service with Nexa Text and expand your reach with real-time messaging that allows you to connect with customers wherever they are.

  • Tap into another channel for capturing leads
  • Improve conversion rates up to 40%
  • Communicate with customers on their time—all the time

CRM Integration

Connect to your chosen CRM software as you set up your 24/7 virtual receptionist and keep your sales pipeline up-to-date with accurate call data and lead information.

  • Connect to your preferred tools
  • Sync your sales and customer data
  • Seamlessly integrate Nexa into your workflow

Reporting & Analytics

Receive detailed reports on your after-hours call center activity through the Nexa mobile app and portal so that you can make data-backed business decisions and scale strategically.

  • Consult real-time data, managed by Nexa
  • Update your availability on the fly
  • Access data anytime, from anywhere

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We need everyone who calls in to be able to speak to an actual person. After all, we only get one shot at emergency response. We've explored answering services before, but had difficulty with the way calls were handled. The accurate transmission of collected information is crucial to us, so we rely on Nexa for prompt responses. With Nexa, we're no longer missing calls. When evaluating our options, what was most important to us was courtesy, accuracy, consistency andthe ability to follow clear directions. Nexa does it all."

Mike Graul

Operations Manager at Colorado Disaster Restoration

“Our office, Skupin Law Group, PLLC, has been using Nexa for over 8 years now. Theyoffer excellent service, very reasonable prices and they have extremely fastemail response times.”

Mike Skupin

Skupin Law Group

“I engaged Nexa to act as our third-party call handling service and the experience has been stellar! The process to onboard was simple and easy, and surprisingly fast. Nexa went from knowing nothing about our business to being ready to take calls in just a few short weeks.”

Andrea Clinton

Baselayer

“When someone's air conditioning is not working, they're not waiting to receive service. Our response time has to be within minutes, or they're on to the next company. Nexa views our customers the same way we do—with the same respect, accountability and professionalism. The transition is so seamless that many customers don't realize that they're not speaking with one of our staff."We now know how important our answering service is. It helps create a whole new level of loyalty and trust with our existing customers. Now, we consider Nexa a true part of the Penguin Air & Plumbing family."

Penguin Air & Plumbing

Penguin Air & Plumbing Operations Manager

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We utilize Nexa's intake services and they screen potential client calls for us.Our interaction with the Nexa reps has always been really positive. We have our own manager, so anytime I want to change anything or re-route something, she has always been really easy to work with. The service has gone really well and has definitely helped us out. Nexa integrates with a lot of different software which I really like, and we are more able to do other work knowing that the calls are being taken care of. I would definitely recommend Nexa.”

Christy

Chandler, AZ

Companies We Work With

Leverage our Live Chat Service And Take Your Business To The Next Level.

Fill out this form or call 1-800-756-3080 to connect with one of our business specialists and learn about all the ways Nexa can help you realize your business goals.

Frequently Asked Questions about 24 Hour Answering Services

How can a after hours answering service company help my business?  

With a 24-hour telephone answering service, you can provide round-the-clock support to your customers, enhancing their satisfaction and loyalty. Whether answering general inquiries, taking orders, or providing technical support, a 24-hour call answering service can handle everything, allowing you to focus on other essential aspects of your business. By having a dedicated team available 24/7, you can also improve your response time, increase your chances of converting leads into sales, provide exceptional customer service, and stay ahead of your competitors.  

How does a after hours phone answering service handle call overflow?  

A 24-hour answering service is equipped to handle call overflow when a business's internal lines are busy or when the volume of incoming calls exceeds the capacity of the business's own phone system. When call overflow occurs, Nexa diverts the calls to qualified receptionists who answer the calls on behalf of the business. This ensures that no calls go unanswered and that customers are attended to promptly.

How does Nexa handle call overflow and ensure that no calls go unanswered?  

Nexa has a robust system in place to handle call overflow effectively. When a business' internal lines are busy or if the call volume surpasses its capacity, the calls are automatically routed to our team of qualified receptionists. These trained agents promptly answer the calls on behalf of the business, ensuring that no calls go unanswered and that customers receive the attention they need.

Can Nexa support businesses around-the-clock that require bilingual customer support?  

Absolutely! Nexa understands the importance of catering to a diverse customer base. That's why we have a team of bilingual receptionists who speak both English and Spanish. Nexa can seamlessly connect them with an agent who can provide support in that specific language. This ensures effective communication and personalized assistance for customers.

How does using a 24-hour answering service save businesses time and personnel resources?  

By outsourcing their call handling to a 24-hour answering service, businesses can save valuable time and personnel resources. Businesses can redirect their employees ' focus to core tasks and responsibilities instead of relying on in-house staff to handle phone calls around the clock. This allows them to allocate their workforce more efficiently, increasing productivity and cost savings. Additionally, businesses can spend their time and resources on something other than hiring, training, and managing a dedicated in-house call center team.

In what ways can a 24-hour answering service help businesses reduce operational costs?

A 24-hour answering service can contribute to cost reduction in several ways. Firstly, it eliminates the need for businesses to invest in expensive phone systems, hardware, and infrastructure. The service provider takes care of all the equipment and technology required for call handling. Additionally, businesses can avoid the costs of employing and training in-house call center agents. Outsourcing to a 24-hour answering service allows businesses to pay for the services they need flexible and scalable, optimizing costs based on call volume. Moreover, by ensuring no calls go unanswered, businesses can prevent potential revenue loss and customer dissatisfaction, which can have long-term cost-saving benefits.

Considerations When Choosing a 24-Hour Answering Service Company  

When choosing a 24-hour answering service company, several important considerations must be remembered. Primarily, you should ensure that the company has a proven record of accomplishment of reliability and professionalism in providing after-hours call answering services. Look for testimonials and reviews from other businesses that have used their services to understand their reputation. It's also crucial to consider the specific needs of your business and find a company that can cater to those needs, such as a 24-hour call answering service specializing in after-hours phone answering for your industry.