Home Services

Full Board. Better Service. 24/7

Whether it’s 3 in the afternoon or 3 in the morning, customers come to you when they need you most. Make sure there’s always someone available to help at any time of day or night—even holidays.

How We Help

Find Your Competitive Advantage

When clients call, they expect you to answer fast. Otherwise, they’re reaching out to your competition. Let us answer calls, chats, texts, emails and more—you focus on growing your business.

Deliver better service.

Reach more people with 24/7/365 phone answering and live chat & text messaging in English and Spanish, expanding operating hours to match customer needs.

Grow your revenue.

Appointment scheduling, sales intake and outbound lead generation services keep your boards full and your technicians working—and outsourcing reduces operating costs.

Streamline your business.

Provide relief and a better work-life balance for your staff and technicians with overflow and after-hours call or live chat & text messaging support.

24/7 Solutions For Home Services Businesses

We do our job, so you can focus on yours.

Call Answering & Appointment Scheduling

Provide exceptional customer service without paying to train an in-house receptionist—we handle communication and scheduling any day or time, on weekends and holidays.

  • Integrate with CRM software
  • Escalate emergency calls
  • Dispatch service technicians

Inbound & Outbound Sales

Build a revenue-generating machine with minimal investment thanks to our lead qualification, sales intake and outbound sales offerings.

  • Identify and convert qualified prospects and leads
  • Upsell and cross-sell
  • Build customer loyalty and increase retention

Customer Intake

Streamline the customer intake process to improve client experience, so that you can spend more time engaging in your business.

  • Expert agents trained in your intake workflow
  • Quick and accurate process
  • Easy onboarding—get up and running quickly

People-Powered Live Chat

Boost conversion rates by catching phone-shy clients with human-powered live chat, designed to convert digital and website traffic into paying customers.

  • Establish a 24/7/365 customer service desk
  • Create another channel for capturing leads
  • Improve conversion rates up to 40%

People-Powered Text Messaging

Expand your reach with real-time text messaging and meet customers wherever they are, improving customer engagement and lead capture.

  • Create another channel for capturing leads
  • Improve conversion rates up to 40%
  • Communicate with customers on their own time

Integrations

Connect to the tools you already use

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Case Study

Penguin Air, Plumbing & Electrical knows how important it is to have a fast response time, especially in the desert, where average temperatures are well over 100° during the summer. Learn how Nexa helped their operations team speed-up response times during busy season, increasing conversion rates by 20% and saving $30,000 in overhead costs along the way.

“We've been using Nexa for a few years now as our primary answering service. We use after-hours and midday answering so any calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We've been using Nexa for a few years now as our primary answering service. We use after-hours and midday answering so any calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We utilize Nexa's intake services and they screen potential client calls for us.Our interaction with the Nexa reps has always been really positive. We have our own manager, so anytime I want to change anything or re-route something, she has always been really easy to work with. The service has gone really well and has definitely helped us out. Nexa integrates with a lot of different software which I really like, and we are more able to do other work knowing that the calls are being taken care of. I would definitely recommend Nexa.”

Christy

Chandler, AZ

“I engaged Nexa to act as our third-party call handling service and the experience has been stellar! The process to onboard was simple and easy, and surprisingly fast. Nexa went from knowing nothing about our business to being ready to take calls in just a few short weeks.”

Andrea Clinton

Baselayer

“We need everyone who calls in to be able to speak to an actual person. After all, we only get one shot at emergency response. We've explored answering services before, but had difficulty with the way calls were handled. The accurate transmission of collected information is crucial to us, so we rely on Nexa for prompt responses. With Nexa, we're no longer missing calls. When evaluating our options, what was most important to us was courtesy, accuracy, consistency andthe ability to follow clear directions. Nexa does it all."

Mike Graul

Operations Manager at Colorado Disaster Restoration

“When someone's air conditioning is not working, they're not waiting to receive service. Our response time has to be within minutes, or they're on to the next company. Nexa views our customers the same way we do—with the same respect, accountability and professionalism. The transition is so seamless that many customers don't realize that they're not speaking with one of our staff."We now know how important our answering service is. It helps create a whole new level of loyalty and trust with our existing customers. Now, we consider Nexa a true part of the Penguin Air & Plumbing family."

Penguin Air & Plumbing

Penguin Air & Plumbing Operations Manager

“Ouroffice, Skupin Law Group, PLLC, has been using Nexa for over 8 years now. Theyoffer excellent service, very reasonable prices and they have extremely fastemail response times.”

Mike Skupin

Skupin Law Group

Companies We Work With

API INtegrations

Connect The Tools You Already Use

We use industry-leading technology to bring valuable data to you in real-time and integrate with your chosen software for total efficiency. Client information, sales pipelines and call, live chat or text data—our team is meticulously trained to manage it all through our proprietary API that connects to the tools you already depend on.

Unleash the Power of People.

Whether it's via phone, chat or text, our experts are ready to help you manage your business around the clock.

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