Home Services

Full Board. 24/7 Answering Service. Better Customer Experience.

Whether it’s 3 in the afternoon or 3 in the morning, customers come to you when they need you most. Make sure there’s always someone available to help at any time of day or night—even holidays. Enter the ultimate contractor answering service.

How We Help

Find Your Competitive Advantage

When clients call for plumbing contractors or HVAC contractors, they expect you to answer fast. Otherwise, they're reaching out to your competition. Let our live virtual receptionists answer incoming calls, chats, texts, emails and more-you focus on growing your business.

24/7 Solutions For Home Services Businesses

We do our job, so that you can focus on yours.

Answering Service & Appointment Scheduling

Provide exceptional customer service and customer communications without paying to train an in-house employee-our live virtual receptionists handle communication, appointment setting and scheduling any day or time, on weekends and holidays.

  • Integrate with CRM software
  • Escalate emergency calls
  • Dispatch service technicians

Inbound & Outbound Sales

Build a revenue-generating machine with minimal investment thanks to our lead qualification, sales intake, and outbound sales offerings.

  • Identify and convert qualified prospects and leads
  • Upsell and cross-sell
  • Build customer loyalty and increase retention

Client Intake Services

Streamline the customer intake process to improve customer support and client experience, so that you can spend more time engaging in your business.

  • Expert virtual receptionists trained in your intake workflow
  • Quick and accurate process
  • Easy onboarding—get up and running quickly

People-Powered Live Chat

Boost conversion rates by catching phone-shy clients but potential customers with human-powered live chat, designed to convert digital and website traffic into paying customers.

  • Establish a 24/7/365 live answering service
  • Create another channel for capturing leads
  • Improve conversion rates up to 40%

People-Powered Text Messaging

Expand your reach with real-time text messaging and meet customers wherever they are, improving customer engagement and lead capture.

  • Create another channel for capturing leads
  • Improve conversion rates up to 40%
  • Communicate with customers on their own time
Integrations

Connect to the tools you already use

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Case Study

Penguin Air, Plumbing & Electrical knows how important it is to have a fast response time, especially in the desert, where average temperatures are well over 100° during the summer. Learn how Nexa helped their operations team speed-up response times during busy season, increasing conversion rates by 20% and saving $30,000 in overhead costs along the way.

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We utilize Nexa's intake services and they screen potential client calls for us.Our interaction with the Nexa reps has always been really positive. We have our own manager, so anytime I want to change anything or re-route something, she has always been really easy to work with. The service has gone really well and has definitely helped us out. Nexa integrates with a lot of different software which I really like, and we are more able to do other work knowing that the calls are being taken care of. I would definitely recommend Nexa.”

Christy

Chandler, AZ

“When someone's air conditioning is not working, they're not waiting to receive service. Our response time has to be within minutes, or they're on to the next company. Nexa views our customers the same way we do—with the same respect, accountability and professionalism. The transition is so seamless that many customers don't realize that they're not speaking with one of our staff."We now know how important our answering service is. It helps create a whole new level of loyalty and trust with our existing customers. Now, we consider Nexa a true part of the Penguin Air & Plumbing family."

Penguin Air & Plumbing

Penguin Air & Plumbing Operations Manager

“We need everyone who calls in to be able to speak to an actual person. After all, we only get one shot at emergency response. We've explored answering services before, but had difficulty with the way calls were handled. The accurate transmission of collected information is crucial to us, so we rely on Nexa for prompt responses. With Nexa, we're no longer missing calls. When evaluating our options, what was most important to us was courtesy, accuracy, consistency andthe ability to follow clear directions. Nexa does it all."

Mike Graul

Operations Manager at Colorado Disaster Restoration

“I engaged Nexa to act as our third-party call handling service and the experience has been stellar! The process to onboard was simple and easy, and surprisingly fast. Nexa went from knowing nothing about our business to being ready to take calls in just a few short weeks.”

Andrea Clinton

Baselayer

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“Our office, Skupin Law Group, PLLC, has been using Nexa for over 8 years now. Theyoffer excellent service, very reasonable prices and they have extremely fastemail response times.”

Mike Skupin

Skupin Law Group

Companies We Work With

API INtegrations

Connect The Tools You Already Use

We use industry-leading technology to bring valuable data to you in real-time and integrate with your chosen software for total efficiency. Client information, sales pipelines and call, live chat or text data—our team is meticulously trained to manage it all through our proprietary API that connects to the tools you already depend on.

Unleash the Power of People.

Whether it's via phone, chat or text, our virtual receptionists are ready to help you manage your business around the clock.