Retail & E-Commerce

Leave No Sale Behind

Brands with a well-defined omni-channel service experience have a customer retention rate of 91%. Meet shoppers where they are and exceed ever-changing consumer expectations to grow revenue with our live virtual receptionists and 24/7 answering service. Learn the benefits of eCommerce customer service outsourcing.

How We Help

Create Brand Advocates

73% of shoppers will spend more money when buying from a business with excellent customer service—are you doing everything it takes to earn their loyalty?

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Deliver better customer care service.

Reach more people and boost customer satisfaction with a 24/7 eCommerce answering service that includes live chat & text messaging in English and Spanish, further expanding operating hours to match shopping habits.

Boost your revenue.

Customer intake, inbound sales, and outbound lead generation services keep your pipeline full with our live retail virtual receptionists and eCommerce call center services.

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Scale operations.

Increase staffing during busy seasons and skip the headache of hiring in-house employees by leveraging our virtual receptionists for overflow year-round. By outsourcing customer support services, you can reach more of your shoppers in a timely manner, therefore boosting customer loyalty.

24/7 Solutions For Retail & eCommerce

Create a customer experience that turns shoppers into brand advocates.

24/7/365 Call Answering Services

Provide an exceptional shopping experience without paying to train in-house customer service employees—we answer customer questions, escalate issues and close more sales with our virtual receptionists.

  • Integrate with CRM software
  • Escalate important calls
  • Expert customer service without the overhead

Inbound & Outbound Retail Sales

Build a revenue-generating machine with minimal investment thanks to our lead qualification, sales intake, and outbound sales offerings.

  • Boost marketing ROI
  • Upsell and cross-sell
  • Build customer loyalty and improve customer retention

Customer Intake

Streamline the customer intake process with our team of expert retail virtual receptionists, so that you can spend more time engaging in your business

  • Experts trained in your intake workflow
  • Quick and accurate process
  • Easy onboarding—get up and running quickly

People-Powered Live Chat

Boost conversion rates up to 40% by catching phone-shy shoppers and customers with human-powered live chat, designed to turn website traffic into paying business.

  • Establish a 24/7/365 retail answering service
  • Convert website traffic into sales
  • Create another channel for capturing leads

People-Powered Text Messaging

Expand your reach with real-time text messaging and make it easy to buy from your store no matter where customers are shopping from—at home or work, at the park, even the beach!

  • Improve customer engagement and lead capture
  • Boost conversion rates up to 40%
  • Communicate with clients on their own time

Integrations

Connect to the tools you already use

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Your Guide to Live Chat & Text For Business Growth

Find out how your business can deliver an exceptional 24/7/365 customer experience, improve conversion rates and convert website traffic into happy—and paying!—customers.

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday answering so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday answering so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We utilize Nexa's intake services and they screen potential client calls for us.Our interaction with the Nexa reps has always been really positive. We have our own manager, so anytime I want to change anything or re-route something, she has always been really easy to work with. The service has gone really well and has definitely helped us out. Nexa integrates with a lot of different software which I really like, and we are more able to do other work knowing that the calls are being taken care of. I would definitely recommend Nexa.”

Christy

Chandler, AZ

“I engaged Nexa to act as our third-party call handling service and the experience has been stellar! The process to onboard was simple and easy, and surprisingly fast. Nexa went from knowing nothing about our business to being ready to take calls in just a few short weeks.”

Andrea Clinton

Baselayer

“We need everyone who calls in to be able to speak to an actual person. After all, we only get one shot at emergency response. We've explored answering services before, but had difficulty with the way calls were handled. The accurate transmission of collected information is crucial to us, so we rely on Nexa for prompt responses. With Nexa, we're no longer missing calls. When evaluating our options, what was most important to us was courtesy, accuracy, consistency andthe ability to follow clear directions. Nexa does it all."

Mike Graul

Operations Manager at Colorado Disaster Restoration

“When someone's air conditioning is not working, they're not waiting to receive service. Our response time has to be within minutes, or they're on to the next company. Nexa views our customers the same way we do—with the same respect, accountability and professionalism. The transition is so seamless that many customers don't realize that they're not speaking with one of our staff."We now know how important our answering service is. It helps create a whole new level of loyalty and trust with our existing customers. Now, we consider Nexa a true part of the Penguin Air & Plumbing family."

Penguin Air & Plumbing

Penguin Air & Plumbing Operations Manager

“Ouroffice, Skupin Law Group, PLLC, has been using Nexa for over 8 years now. Theyoffer excellent service, very reasonable prices and they have extremely fastemail response times.”

Mike Skupin

Skupin Law Group

Companies We Work With

API INtegrations

Connect The Tools You Already Use

Client information, sales pipelines and call, live chat or text data—our team is meticulously trained to manage it all through our proprietary API that connects to the tools you already depend on.

Unleash the Power of People.

Whether it's via phone, chat or text, our 24/7 live virtual receptionists are ready to help you manage your business around the clock with our retail answering service.

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