Nexa Call Center

Call Center Services & Solutions

Nexa’s Call Center Services & Solutions will empower you to scale successfully, satisfying customer needs with 24/7/365 specialized support, boosting lead conversion with strategic outbound call campaigns, and optimizing for efficiency with streamlined intake, appointment scheduling, and notification processes. Nexa’s highly skilled call center professionals are trained to communicate effectively and close deals the right way so that you can take your business to the next level with clarity and ease.

24/7/365 Live Answering Service

Our virtual call centers never take a day off, or even a coffee break, so your calls never go to voicemail. Our inbound and outbound call center professionals are always available to serve your business needs—morning and night, in English and Spanish, and every day of the year, even weekends and holidays.

  • Call center specialists, trained in your business and industry
  • Premium inbound and outbound call center services with minimal overhead
  • Easy, efficient onboarding to set up your virtual call center

Lead Capture & Sales Intake

Through call center outsourcing, you can slash administrative overhead while you identify and convert new leads. Nexa’s virtual call center experts will convert promising leads into new business, saving you needless marketing and sales expenses.

  • Build a revenue-generating machine
  • Increase conversions while decreasing overhead
  • Identify and convert qualified prospects and leads

Outbound Sales & Calling Campaigns

Create a successful outbound sales strategy, powered by our call center’s lead generation and sales experts. We’ll scoop up leads and schedule callbacks to promote your business services, according to a highly proactive outbound approach.

  • Keep your sales pipeline full
  • Build customer loyalty and increase retention
  • Upsell and cross-sell your business services

People-Powered Live Chat Service

Boost conversion rates and engage phone-shy customers when you combine Call Center Services & Solutions with Nexa Chat, our live chat service powered by real-life sales agents.

  • Add another channel for capturing and converting leads
  • Increase conversion rates up to 40%
  • Convert digital traffic into concrete profits

People-Powered Text Messaging

Combine call center outsourcing services with Nexa Text and expand your reach with real-time messaging that allows you to connect with customers wherever they are.

  • Tap into another method for capturing leads
  • Increase conversion rates up to 40%
  • Communicate with customers on their time to improve the customer experience

CRM Integration

Connect to your chosen CRM software as you set up your outbound call center service and keep your sales pipeline up-to-date with accurate phone call data and lead information.

  • Connect to your preferred tools
  • Sync your sales and customer data
  • Seamlessly integrate Nexa into your workflow

Reporting & Analytics

Receive detailed reports from your customer service call center provider through the Nexa mobile app and portal so that you can make data-backed business decisions and scale strategically.

  • Consult real-time data, managed by Nexa
  • Update your availability on the fly
  • Access data anytime, from anywhere

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We utilize Nexa's intake services and they screen potential client calls for us.Our interaction with the Nexa reps has always been really positive. We have our own manager, so anytime I want to change anything or re-route something, she has always been really easy to work with. The service has gone really well and has definitely helped us out. Nexa integrates with a lot of different software which I really like, and we are more able to do other work knowing that the calls are being taken care of. I would definitely recommend Nexa.”

Christy

Chandler, AZ

“I engaged Nexa to act as our third-party call handling service and the experience has been stellar! The process to onboard was simple and easy, and surprisingly fast. Nexa went from knowing nothing about our business to being ready to take calls in just a few short weeks.”

Andrea Clinton

Baselayer

“We need everyone who calls in to be able to speak to an actual person. After all, we only get one shot at emergency response. We've explored answering services before, but had difficulty with the way calls were handled. The accurate transmission of collected information is crucial to us, so we rely on Nexa for prompt responses. With Nexa, we're no longer missing calls. When evaluating our options, what was most important to us was courtesy, accuracy, consistency andthe ability to follow clear directions. Nexa does it all."

Mike Graul

Operations Manager at Colorado Disaster Restoration

“When someone's air conditioning is not working, they're not waiting to receive service. Our response time has to be within minutes, or they're on to the next company. Nexa views our customers the same way we do—with the same respect, accountability and professionalism. The transition is so seamless that many customers don't realize that they're not speaking with one of our staff."We now know how important our answering service is. It helps create a whole new level of loyalty and trust with our existing customers. Now, we consider Nexa a true part of the Penguin Air & Plumbing family."

Penguin Air & Plumbing

Penguin Air & Plumbing Operations Manager

“Ouroffice, Skupin Law Group, PLLC, has been using Nexa for over 8 years now. Theyoffer excellent service, very reasonable prices and they have extremely fastemail response times.”

Mike Skupin

Skupin Law Group

Companies We Work With

Leverage our Live Chat Service And Take Your Business To The Next Level.

Fill out this form or call 1-800-756-3080 to connect with one of our business specialists and learn about all the ways Nexa can help you realize your business goals.