Nexa Voice + AI

Customer Engagement with Voice + AI

In today's competitive market, combining efficiency with a personal touch is crucial. Nexa’s Voice + AI service provides a cutting-edge hybrid experience that seamlessly blends automation with human interaction. This solution ensures your clients receive prompt, personalized service, enhancing their overall experience with your business.

Live Chat Support Service for Websites & Businesses

Hybrid AI and Human Interaction

Customizable Options for Your Business Needs

Hybrid
Human-First
AI-First
Mostly Human with Some Automation
Join The Exclusive Wait List

Addressing Key Challenges in Call Management

PROBLEM

Missed Calls and Voicemails

One of the significant challenges faced by home services businesses is missed calls and voicemails, especially during peak periods. Missed calls can result in lost business opportunities and frustrated customers.

Solution

Efficient Call Handling

Voice + AI ensures every call is answered in less than 30 seconds, eliminating the issue of missed calls and full voicemails. This quick response time helps in capturing every business opportunity and providing immediate attention to customer needs.

PROBLEM

Inconsistent Service Quality

Maintaining consistent service quality across all customer interactions is a common struggle. Variations in service can lead to customer dissatisfaction and loss of trust in your brand.

Solution

Consistent and High-Quality Service

Voice + AI provides a personalized, high-quality experience for your customers by mirroring your business's voice, tone, and culture. This ensures that every interaction is handled professionally and accurately, maintaining a consistent level of service.

PROBLEM

Scalability and Adaptability

Adapting to staffing changes, holidays, and business growth can be challenging. Fluctuating call volumes often lead to either overstaffing or understaffing, both of which are costly and inefficient.

Solution

Scalable and Adaptable Service

Voice + AI scales up or down instantly based on your needs, ensuring seamless service without the hassle of hiring, training, and retaining additional staff. This flexibility allows you to handle any call volume efficiently without sacrificing service quality.

AI Answering, Booking, Scheduling, and Support

Voice + AI leverages thousands of analyzed home services calls to implement best practices in customer service. This intelligent system can handle answering, booking, scheduling, and support services, ensuring that every interaction is handled professionally and efficiently.

Advanced Learning Model

Our AI technology continuously learns and improves from the vast amount of data we have, making it only as good as the data it processes. This continuous improvement ensures that your customers receive top-notch service every time.

24/7 Availability

With Nexa’s Voice + AI, your business is always open. Our system provides around-the-clock support, ensuring that no customer inquiry goes unanswered, no matter the time of day or night. This 24/7 availability maximizes your business potential by ensuring you never miss a lead.

Seamless Integration and Advanced Analytics

Our Voice + AI service integrates smoothly with your existing Customer Relationship Management (CRM) systems, facilitating effortless consolidation of customer data. Additionally, our advanced reporting and analytics provide real-time insights into your customer interactions, helping you make informed decisions quickly and efficiently.

Specialized Expertise in Home Services

Nexa's Voice + AI agents possess industry-specific knowledge that makes them particularly effective in the home services sector. This expertise allows them to connect meaningfully with prospects, addressing their specific needs and concerns with professionalism and accuracy.

Experience the transformative benefits of Nexa’s Voice + AI

They Ask. We Answer. You Keep Working.

Take advantage of this innovative solution to enhance your customer engagement and boost operational efficiency. Contact Nexa today to see how our Voice + AI services can revolutionize your business and help you achieve greater success. Reach out now to learn more and take the first step toward maximizing your business potential.

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We utilize Nexa's intake services and they screen potential client calls for us.Our interaction with the Nexa reps has always been really positive. We have our own manager, so anytime I want to change anything or re-route something, she has always been really easy to work with. The service has gone really well and has definitely helped us out. Nexa integrates with a lot of different software which I really like, and we are more able to do other work knowing that the calls are being taken care of. I would definitely recommend Nexa.”

Christy

Chandler, AZ

“We need everyone who calls in to be able to speak to an actual person. After all, we only get one shot at emergency response. We've explored answering services before, but had difficulty with the way calls were handled. The accurate transmission of collected information is crucial to us, so we rely on Nexa for prompt responses. With Nexa, we're no longer missing calls. When evaluating our options, what was most important to us was courtesy, accuracy, consistency andthe ability to follow clear directions. Nexa does it all."

Mike Graul

Operations Manager at Colorado Disaster Restoration

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“I engaged Nexa to act as our third-party call handling service and the experience has been stellar! The process to onboard was simple and easy, and surprisingly fast. Nexa went from knowing nothing about our business to being ready to take calls in just a few short weeks.”

Andrea Clinton

Baselayer

“When someone's air conditioning is not working, they're not waiting to receive service. Our response time has to be within minutes, or they're on to the next company. Nexa views our customers the same way we do—with the same respect, accountability and professionalism. The transition is so seamless that many customers don't realize that they're not speaking with one of our staff."We now know how important our answering service is. It helps create a whole new level of loyalty and trust with our existing customers. Now, we consider Nexa a true part of the Penguin Air & Plumbing family."

Penguin Air & Plumbing

Penguin Air & Plumbing Operations Manager

“Our office, Skupin Law Group, PLLC, has been using Nexa for over 8 years now. Theyoffer excellent service, very reasonable prices and they have extremely fastemail response times.”

Mike Skupin

Skupin Law Group

Companies We Work With

Leverage Our Voice + AI Services And Take Your Business To The Next Level

Fill out this form or call 1-800-756-3080 to connect with one of our business specialists and learn about all the ways Nexa can help you realize your business goals.