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Capture Every Opportunity

You need a service that works as hard as you do. Answer calls, schedule meetings and appointments, and close more new business while you’re busy focusing on what matters most.

How We Help

Close More Deals

You’re bogged down with day-to-day operations, so why not offload those time-consuming administrative tasks to someone who can also help grow business?

Deliver better service.

Reach more people with 24/7/365 phone answering and live chat & text messaging in English and Spanish, expanding operating hours to match client needs.

Increase your revenue.

Appointment scheduling, sales intake and outbound lead generation services keep your pipeline full while outsourcing reduces operating costs.

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Improve employee morale.

Provide relief and a better work-life balance for you and your staff with overflow and after-hours call or live chat & text messaging support.

24/7 Solutions For Professionals

Create a seamless client experience while you’re out taking care of business.

Call Answering & Appointment Scheduling

Provide an exceptional client experience without paying to train an in-house receptionist—we handle communication and scheduling any day or time, on weekends and holidays.

  • Integrate with CRM software
  • Route important calls
  • Expert service without the overhead

Inbound & Outbound Sales

Build a revenue-generating machine with minimal investment thanks to our lead qualification, sales intake and outbound sales offerings.

  • Boost marketing ROI
  • Upsell and cross-sell
  • Build customer loyalty and improve retention

Client Intake

Streamline the client intake process to improve customer experience, so that you can spend more time winning cases.

  • Expert agents trained in your intake workflow
  • Quick and accurate process
  • Easy onboarding—get up and running quickly

People-Powered Live Chat

Boost conversion rates up to 40% by catching phone-shy shoppers and customers with human-powered live chat, designed to turn website traffic into paying business.

  • Establish a 24/7/365 client services desk
  • Convert website traffic into new business
  • Create another channel for capturing leads

People-Powered Text Messaging

Expand your reach with real-time text messaging and meet prospects and clients wherever they are, improving client engagement and lead capture.

  • Improve customer engagement and lead capture
  • Boost conversion rates up to 40%
  • Communicate with clients on their own time

Integrations

Connect to the tools you already use

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Your Guide to Live Chat & Text For Business Growth

Find out how your business can deliver an exceptional 24/7/365 customer experience, improve conversion rates and convert website traffic into happy—and paying!—customers.

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday answering so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday answering so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We utilize Nexa's intake services and they screen potential client calls for us.Our interaction with the Nexa reps has always been really positive. We have our own manager, so anytime I want to change anything or re-route something, she has always been really easy to work with. The service has gone really well and has definitely helped us out. Nexa integrates with a lot of different software which I really like, and we are more able to do other work knowing that the calls are being taken care of. I would definitely recommend Nexa.”

Christy

Chandler, AZ

“I engaged Nexa to act as our third-party call handling service and the experience has been stellar! The process to onboard was simple and easy, and surprisingly fast. Nexa went from knowing nothing about our business to being ready to take calls in just a few short weeks.”

Andrea Clinton

Baselayer

“We need everyone who calls in to be able to speak to an actual person. After all, we only get one shot at emergency response. We've explored answering services before, but had difficulty with the way calls were handled. The accurate transmission of collected information is crucial to us, so we rely on Nexa for prompt responses. With Nexa, we're no longer missing calls. When evaluating our options, what was most important to us was courtesy, accuracy, consistency andthe ability to follow clear directions. Nexa does it all."

Mike Graul

Operations Manager at Colorado Disaster Restoration

“When someone's air conditioning is not working, they're not waiting to receive service. Our response time has to be within minutes, or they're on to the next company. Nexa views our customers the same way we do—with the same respect, accountability and professionalism. The transition is so seamless that many customers don't realize that they're not speaking with one of our staff."We now know how important our answering service is. It helps create a whole new level of loyalty and trust with our existing customers. Now, we consider Nexa a true part of the Penguin Air & Plumbing family."

Penguin Air & Plumbing

Penguin Air & Plumbing Operations Manager

“Ouroffice, Skupin Law Group, PLLC, has been using Nexa for over 8 years now. Theyoffer excellent service, very reasonable prices and they have extremely fastemail response times.”

Mike Skupin

Skupin Law Group

Companies We Work With

API INtegrations

Connect The Tools You Already Use

Client information, sales pipelines and call, live chat or text data—our team is meticulously trained to manage it all through our proprietary API that connects to the tools you already depend on.

Unleash the Power of People.

Whether it's via phone, chat or text, our experts are ready to help you manage your business around the clock.

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