Nexa Chat

People-Powered Live Chat Service

The easiest way to empower growth without adding to your overhead, our live chat service powered by 24/7 virtual receptionists keeps your business running smoothly while converting web traffic from prospective clients into happy, paying customers.

Live Chat Support Service for Websites & Businesses

24/7/365 People-Powered Live Chat

Ensuring the customer experience remains authentic is an important aspect of building brand loyalty. Our chat outsourcing services will help you handle incoming chat requests and free up time so you can focus on running your business. Make sure there's a dedicated agent/real person (not a chatbot) available to answer customer queries, schedule appointments, and qualify leads in English and Spanish for your website's chat feature, even in the middle of the night and on weekends or holidays. Live chat can be the difference in turning a lead into a sale or turning new customers into  loyal customers.

  • Expert virtual receptionists and live chat operators trained in your business who can conduct live chat support
  • Premium sales, customer retention, and service expertise without the overhead costs
  • Easy onboarding—get up and running quickly

Live Phone Transfer

One live chat solution combines with Nexa Voice customer support service to connect qualified leads directly to a live virtual receptionist or chat agent for real-time lead conversion, scheduling, improved customer experience, customer satisfaction and more.

  • Improve conversion rates up to 40%
  • Convert digital traffic into paying customers and build customer loyalty
  • Maximize lead generation and business efficiency

People-Powered Text Messaging

Combine your live chat feature with Nexa Text answering service to expand your reach with real-time text messaging and meet potential customers wherever they are.

  • Create another channel for capturing leads
  • Improve conversion rates up to 40%
  • Communicate with website visitors and customers on their own time

Highly Customized Experience

Easily install an online chatbox on your website that triggers our automatic live chat support services to pop up. This can boost engagement, customer support, and and customer interaction all while providing custom scripts and graphics to represent your brand.

  • Create customized scripts
  • Set specific pop-up timing
  • Speak directly to client needs

CRM Integration

Connect to your chosen industry CRM software, so your sales pipeline is always up-to-date with accurate client information, support ticket requests, and live chat data.

  • Connect tools you already use
  • Sync lead and client data
  • Easily fit Nexa into your workflow

Reporting & Analytics

Get detailed reports on live chat info and integrate Nexa Chat with analytics to improve customer service, streamline chat support, track leads, and grow revenue.

  • Real-time data managed by Nexa
  • Update availability on the fly
  • Access data anytime and from anywhere

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We utilize Nexa's intake services and they screen potential client calls for us.Our interaction with the Nexa reps has always been really positive. We have our own manager, so anytime I want to change anything or re-route something, she has always been really easy to work with. The service has gone really well and has definitely helped us out. Nexa integrates with a lot of different software which I really like, and we are more able to do other work knowing that the calls are being taken care of. I would definitely recommend Nexa.”

Christy

Chandler, AZ

“I engaged Nexa to act as our third-party call handling service and the experience has been stellar! The process to onboard was simple and easy, and surprisingly fast. Nexa went from knowing nothing about our business to being ready to take calls in just a few short weeks.”

Andrea Clinton

Baselayer

“We need everyone who calls in to be able to speak to an actual person. After all, we only get one shot at emergency response. We've explored answering services before, but had difficulty with the way calls were handled. The accurate transmission of collected information is crucial to us, so we rely on Nexa for prompt responses. With Nexa, we're no longer missing calls. When evaluating our options, what was most important to us was courtesy, accuracy, consistency andthe ability to follow clear directions. Nexa does it all."

Mike Graul

Operations Manager at Colorado Disaster Restoration

“When someone's air conditioning is not working, they're not waiting to receive service. Our response time has to be within minutes, or they're on to the next company. Nexa views our customers the same way we do—with the same respect, accountability and professionalism. The transition is so seamless that many customers don't realize that they're not speaking with one of our staff."We now know how important our answering service is. It helps create a whole new level of loyalty and trust with our existing customers. Now, we consider Nexa a true part of the Penguin Air & Plumbing family."

Penguin Air & Plumbing

Penguin Air & Plumbing Operations Manager

“Ouroffice, Skupin Law Group, PLLC, has been using Nexa for over 8 years now. Theyoffer excellent service, very reasonable prices and they have extremely fastemail response times.”

Mike Skupin

Skupin Law Group

Companies We Work With

Leverage our Live Chat Service And Take Your Business To The Next Level.

Fill out this form or call 1-800-756-3080 to connect with one of our business specialists and learn about all the ways Nexa can help you realize your business goals.