Power Your Business

The NEXA Story

Industry leaders in people-powered business for more than 35 years.

Get To Know Us

Our roots go back to 1982, but Nexa as you know it really kicked off in 2015. What started as a small family-run business with 50 employees and 500 clients has since grown exponentially to 600+ employees (and counting). We’re all working to empower more than 5,000 U.S. businesses to grow and scale with our people-powered call answering, client intake, inbound & outbound sales, and live chat and text messaging services.

Nexa Timeline

Nexa Through The Years

We pride ourselves on being at the forefront of people-powered business and technology, and we’ve got a legacy of expertise to back it up. Take a quick journey through the history of Nexa, and learn more about where we’ve come from and where we’re going.

1985

Communications founded by Mary Jones

2012

Listed on the Inc. 5000

2015

Purchased by Parker Davis

2016

Release proprietary API

2017

Nexa acquires Inland Answering Services

Acquires Inland Answering Services out of Lake Havasu City, AZ

2017

Launches its Mobile App

2018

Nexa acquired Sunstone Partners

Acquired by Sunstone Partners, a leading Private Equity firm out of San Francisco, CA

2018

Acquires Keener Communications out of Richmond, VA

Acquires Keener Communications out of Richmond, VA

2019

Nexa Logo

Rebrands to Nexa

2020

Nexa acquires Alert Communications

Nexa acquires legal industry leading intake service in Alert Communications, out of Camarillo, CA

2021

Nexa acquires Mainline Telecommunications

Nexa acquires Mainline Telecommunications out of Philadelphia, PA

2021

Nexa hires former Amazon executive as CEO, Jeff Mosler

Nexa hires former Amazon executive as it’s CEO of the future, Jeff Mosler. Parker Davis moves to Chairman of the Board

2021

Nexa acquires *** an industry leading people-powered live chat and text service

Our People Power

The NEXA Team

Jeff M.

Leadership

Jeff M.

CEO

Pravin C.

Leadership

Pravin C.

Chief Technology Officer

Sandi V.

Leadership

Sandi V.

Chief People Officer

Dave F.

Leadership

Dave F.

Chief Financial Officer

Eric O.

Leadership

Eric O.

Executive Vice President

Maz G.

Leadership

Maz G.

Executive Vice President of Alert Communications

Walt C.

Leadership

Walt C.

SVP of Sales & Marketing

Ryan K.

Leadership

Ryan K.

SVP of Nexa Healthcare

We Are The Ones Who Make It Happen.

We’re a team of driven and ambitious individuals dedicated to the success of our clients and our people—we’re committed to creating a work environment that’s supportive and full of opportunity.

Here are just a few of the 600+ people HELPING U.S. BUSINESSES GROW

Alicia C.

Alicia C.

Customer Success Manager

Cameron R.

Cameron R.

SVP of Business Solutions

Christy N.

Christy N.

Customer Experience Specialist

Damiso L.

Damiso L.

Demand Generation Manager

Danielle I.

Danielle I.

Custom Success Manager

Jaimyn C.

Jaimyn C.

SEO Manager

Jennifer P.

Jennifer P.

Senior Account Manager

Julie S.

Julie S.

Go-To-Market Director

Justin W.

Justin W.

Client Services & Operations Manager

Katarina A.

Katarina A.

Brand Content Manager

Lexis R.

Lexis R.

Executive Assistant

Lindsay B.

Lindsay B.

Receptionist

Matthew P.

Matthew P.

Phoenix Trainer

Nelly K.

Nelly K.

Director of Learning and Development

Noemi A.

Noemi A.

Receptionist

Samantha S.

Samantha S.

Receptionist

Sheridan S.

Sheridan S.

Marketing Coordinator

Sheryl Ann B.

Sheryl Ann B.

Senior Advocate

“We've been using Nexa for a few years now as our primary answering service. We use after-hours and midday answering so any calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We've been using Nexa for a few years now as our primary answering service. We use after-hours and midday answering so any calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We utilize Nexa's intake services and they screen potential client calls for us.Our interaction with the Nexa reps has always been really positive. We have our own manager, so anytime I want to change anything or re-route something, she has always been really easy to work with. The service has gone really well and has definitely helped us out. Nexa integrates with a lot of different software which I really like, and we are more able to do other work knowing that the calls are being taken care of. I would definitely recommend Nexa.”

Christy

Chandler, AZ

“I engaged Nexa to act as our third-party call handling service and the experience has been stellar! The process to onboard was simple and easy, and surprisingly fast. Nexa went from knowing nothing about our business to being ready to take calls in just a few short weeks.”

Andrea Clinton

Baselayer

“We need everyone who calls in to be able to speak to an actual person. After all, we only get one shot at emergency response. We've explored answering services before, but had difficulty with the way calls were handled. The accurate transmission of collected information is crucial to us, so we rely on Nexa for prompt responses. With Nexa, we're no longer missing calls. When evaluating our options, what was most important to us was courtesy, accuracy, consistency andthe ability to follow clear directions. Nexa does it all."

Mike Graul

Operations Manager at Colorado Disaster Restoration

“When someone's air conditioning is not working, they're not waiting to receive service. Our response time has to be within minutes, or they're on to the next company. Nexa views our customers the same way we do—with the same respect, accountability and professionalism. The transition is so seamless that many customers don't realize that they're not speaking with one of our staff."We now know how important our answering service is. It helps create a whole new level of loyalty and trust with our existing customers. Now, we consider Nexa a true part of the Penguin Air & Plumbing family."

Penguin Air & Plumbing

Penguin Air & Plumbing Operations Manager

“Ouroffice, Skupin Law Group, PLLC, has been using Nexa for over 8 years now. Theyoffer excellent service, very reasonable prices and they have extremely fastemail response times.”

Mike Skupin

Skupin Law Group

Companies We Work With

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Unleash the Power of People.

Whether it's via phone, chat or text, our experts are ready to help you manage your business around the clock.

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