Answer 1 Communications wins ATSI Call Center Award of Distinction

FOR IMMEDIATE RELEASECONTACT: Melanie DixonMonday, June 29, 2015(866) 896-2874Outstanding Service Earns National AwardJune 23, 2015, Tucson, AZ – Answer 1 Communications has been honored with the prestigious 2015 ATSI Call Center Award of Distinction by the Association of TeleServices International (ATSI). The industry’s Trade Association for providers of Call Center services, recognized Answer 1 Communications at ATSI’s 2015 Annual Convention held at the Hilton Torrey Pines, La Jolla, CA.The Call Center Award of Distinction is a tool used to measure the skills of professional Call Center Agents throughout North America and the UK over a six-month period.An independent panel of judges scored call-handling skills for “enhanced service” applications, focusing their attention on the cornerstones of the Call Management Industry. Criteria measured include:– Customer Relationship Management (CRM) Capabilities– Courtesy to Caller– Overall Professionalism– Use of Proper Call Techniques– Response Times– Accuracy of Call“The ATSI Award of Distinction recognizes exemplarily customer service delivered by call centers that leverage enhanced knowledge, skills, and call techniques to serve their clients. Award recipients endured six months of rigorous testing and mystery calls from an independent panel of judges. This award truly recognizes ‘the best of the best;’ setting the highest of standards for our industry,” says ATSI President Jeffrey W. Zindel.The award began 13 years ago as a means to improve the overall quality of the call centre industry by measuring complex call handling procedures. The purpose is to elevate the industry and ensure a successful call handling experiences.ATSI extends its congratulations to the staff of Answer 1 Communications on their TOP SCORE proven quality service to their customers.About ATSIThe Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

Sources

Discover How We Can Grow Together

Nexa Receptionists

Frequently Asked Questions

No items found.

News & Resources

Run your business with Nexa

Revolutionize Your Home Services Business with Voice + AI

Revolutionize Your Home Services Business with Voice + AI

Learn how AI technology can enhance customer engagement, efficiency and satisfaction. Contact Nexa today to revolutionize your business.

Read Press Release

Nexa Receptionists Holdings, LLC Hires Pravin Chandrasoma As First-Ever Chief Technology Officer

Nexa Receptionists Holdings, LLC Hires Pravin Chandrasoma As First-Ever Chief Technology Officer

Nexa Receptionists Holdings, LLC (“Nexa”) welcomes Pravin Chandrasoma as its first-ever Chief Technology Officer (CTO) for its two brands: Nexa and Alert Communications.

Read Press Release

Your Guide to Live Chat & Text For Business Growth

Find out how your business can deliver an exceptional 24/7 customer experience, improve conversion rates and convert website traffic into customers.

Download Guide