Answering Service for Small Business

Wondering how call answering service for small business works? Read on to learn more about how an answering services can streamline your communications

As a small business, a majority of your workday may be filled with managing your company’s communication operations. Depending on your industry, you may need to follow up on sales leads, field questions from customers, or contact your vendors.

Fortunately, call answering services can help to streamline your communications, improve the customer experience, and increase your availability. 

Generally, call answering services for small businesses provide 24/7 virtual receptionist service support to manage inbound and outbound calls, schedule appointments, and facilitate lead-generating campaigns. If you’re looking for a cost-effective way to streamline your communications, this guide will walk you through everything you need to know about call answering services. 

What Is a Answering Service?

Call answering services feature live representatives who manage a range of business communication needs. They perform necessary businesses tasks like:

  • Transferring calls
  • Taking messages
  • Recording customer contact information

Depending on the needs of your business and the business answering service you use, representatives may even be able to assist with inbound and outbound sales calls, appointment scheduling, and filling routine customer service roles, like order processing.

Benefits of Answering Services for Small Businesses 

The key to running any small business is optimization. Success comes from making sure that every part of your business runs as efficiently as possible so that you maximize every second for optimal productivity. 

One way of doing that is by hiring a call answering service for small business to handle your inbound and outbound calling needs. Outsourcing these duties frees up valuable time that you and your employees can spend on more important tasks during the workday.

But beyond the potential for greater optimization and a more streamlined business model, call answering services offer small businesses a range of enticing benefits. Here are the top four.

#1 Improved Customer Service 

A dedicated receptionist team ensures customer satisfaction and reduces the chance of unreturned or missed calls pertaining to your offerings or services. As such, you can instill confidence and establish your business as a trusted enterprise.

To that end, a dedicated business answering service can benefit your customer experience with:

  • 24/7 support – Many call answering services work 24 hours a day, seven days a week, ensuring that your customers always have a convenient and reliable way of communicating with your business, whether they’re rescheduling an appointment or inquiring about an order.
  • Highly-trained agents – The dedicated representatives who work for call answering services are rigorously trained to provide top-notch customer service, no matter your industry. Live-chat services also enable call answering service receptionists to convert digital traffic into client conversions. 

#2 Complete Brand Integration 

It can give a business owner pause to consider outsourcing customer communications.  Especially when considering that 89% of consumers are more likely to make another purchase after a positive customer service experience. 

The last thing you want or need is for your customers to get stuck on the line with a representative who isn’t knowledgeable about your products and services. However, a people-powered live phone answering service can be one of the best things you can do for your business. 

That’s because call answering or 24/7 call center services can fully integrate with your brand identity. They adapt to your standards and procedures to deliver the customer service values you stand for. This ensures that when your customers call, they’re always connected to someone who is as familiar with your business as your on-site employees.

#3 Streamlined Appointment Scheduling 

As a small business owner, making time for your various meetings, appointments, and other obligations is one of your main priorities. With a call answering service, you can outsource the work to free up more space for other managerial tasks.

On your behalf, call answering service representatives can schedule important meetings and appointments with:

  • Clients
  • Customers
  • Vendors 

They can then update your personal agenda so you always know where you need to be and when.

#4 Cost Efficient 

Compared to hiring an on-site receptionist, outsourcing to a call answering service for small business communications solutions can often be a better bargain. 

You’ll save money on big-budget issues like real estate costs and energy expenses as well as smaller considerations, like providing office supplies. 

Plus, hiring a full-time live receptionist to work in your office would require extra expenses that using a call answering services eliminate like:

  • Health insurance premiums
  • Vacation and sick pay
  • Annual bonuses 

Outsource Your Calls to Nexa

A call answering service can help to support your small business operations and improve customer satisfaction. If you’re a small business owner looking for a live answering service that’s equipped with skilled virtual receptionists, partner with Nexa.

At Nexa, we’re leaders in people-powered communications business services. We work with small businesses to handle inbound and outgoing calls, update customer and sales data, and build customer relationships to generate leads and improve retention. 

From 24/7 call monitoring to lead-generating campaigns, our live repetitions do it all—and they do it your way. Start your free trial today. 

Sources: 

Home Business Magazine. 6 Benefits of Utilizing a Telephone Answering Service for Your Business. https://homebusinessmag.com/sales/customer-service/6-benefits-utilizing-telephone-answering-service-business/

Mental Itch. Benefits of Telephone Answering Service for Small Businesses. https://mentalitch.com/benefits-of-telephone-answering-service-for-small-businesses/

Salesforce. State of the Connected Customer. https://c1.sfdcstatic.com/content/dam/web/en_us/www/documents/research/salesforce-state-of-the-connected-customer-4th-ed.pdf 

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