How Technology And Virtual Receptionists Minimize Burnout In The Medical Industry

These are the top ways providers prioritize technology in the medical industry and save time in 2023.

Healthcare staff shortage eased with new technology

Every day, providers are testing out new ways to alleviate the burden caused by staff shortages. Unfortunately, the healthcare staffing crisis is only worsening, and providers are moving quickly to fill the gaps. The nursing field is expected to see an “estimated global shortfall of 13 million nurses by 2030.”1 Finding immediate solutions to prevent ongoing attrition and worker burnout is crucial.  

Here are some ways medical providers are leaning on technology to alleviate stress from staff shortages and improve patient care.  

Virtual collaboration expands accessibility amidst understaffing in the medical industry

Remote “over-the-shoulder” support is one-way providers are expanding healthcare accessibility and ensuring more patients can be seen, despite onsite staffing shortages. One example of successful virtual collaboration is radiology operations and command centers. Imaging experts connect with technologists at scan locations, increasing access to MRIs and CTs. Another example of virtual collaboration is tele-ICU programs. In tele-ICU programs, remote workers can gather data to monitor patients, predict possible medical emergencies and escalate care, if needed. Medical companies will continue to embrace new ways to collaborate in care and decision-making to address staffing issues.  

Workflow automation and AI alleviate stress caused by worker shortages

Earlier this month, we discussed how workflow automation impacts patient scheduling. However, providers are utilizing workflow automation and AI for more than just booking appointments. Workflow automation can reduce the number of staff needed to complete virtually any task. For example, certain automation in radiology can “enable faster scan times”, resulting in more patients being seen every day without an increase in staff. Whether relying on automatic scanners or software that provides automatic measurements, workflow automation enabled by AI benefits both providers and patients.  

Increase technological proficiency among staff with “digital upskilling”  

If employees are unfamiliar with technology, it can slow down processes, increase the chances of errors and diminish patient satisfaction. With the implementation of new technology comes the need for training. Digital upskilling will supplement workflow automation in healthcare to alleviate part of the burden caused by staff shortages.1 Digital upskilling will most often be seen presented in blended formats with “self-directed online learning”, in-person learning and webinars. Some hospitals invest in virtual reality to educate employees on new software and technology. Medical organizations can supplement ongoing education by hiring or appointing “super users” to serve as ambassadors and guides for specific technology their coworkers can turn to for questions.

Hire a 24/7/365 medical answering service to provide extra support  

According to a recent study by Notable, 61% of patients stated that they did not see a doctor if the scheduling process was a hassle.2 In the same study, 41% of patients changed providers after having poor digital experiences.  Prevent headaches and delays and set your patients up for success.  Streamline communication and address headaches caused by staff shortages by hiring a virtual answering service. Our bilingual medical receptionists can book appointments, take messages and escalate emergencies via call, text or chat. We integrate directly with your existing software.  

Reduce your hourly employee labor costs by over 30% with Nexa Healthcare

Save on hourly labor costs by over 30 percent and partner with a top virtual medical receptionist company.  Address the staff shortage with technology that works. Call 800-756-3080 to discuss how our call-answering services can help your business or schedule an appointment.


  1. Philips. 10 healthcare technology trends for 2023.
  1. Notable. Notable original research: What patients really want from healthcare.  

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