Increase Hours-Utilized with Legal Virtual Receptionists
By
Tetiana
March 9, 2018
Your practice can succeed by increasing your hours utilized by embracing legal virtual receptionists and all the benefits they bring.
During an 8 hour workday, the average legal professional only utilizes about 2 hours.
Utilized, billable work
Administrative tasks
Business development
Interruptions
Legal professionals spend the 6 hours left on administrative tasks, business development, and unnecessary interruptions.
How much time do legal professionals dedicate to each of these non-billable activities?
3 hours are spent on administrative tasks.This amounts to almost 3 hours of doing sub-tasks. Think office administration, appointment scheduling, lead qualification, and technology configuration.
2 hours are spent on business development.This substantial amount of time spent suggests that winning new clients is an important and necessary activity for most law firms.
1 hour is spent on interruptions.Data shows that a third of lawyers surveyed report being interrupted between 6 to 10 times per day. These interruptions are client or prospects calls that are unrelated to the task at hand.
Business development and taking calls from clients and prospects is important. Actually, they still are important even though these activities take time away from billable work.2 out of 3 potential clients will choose a firm that promptly answers their first call or email.
Do practices need legal virtual receptionists?
Find a solution that increases utilized, billable hours and catches those 2 out 3 potential clients, while saving time from administrative tasks and unnecessary interruptions.Hire a receptionistHiring a receptionist is an excellent solution, but is hiring a full-time, in-house receptionist the best option?
In-house receptionist
Good news: hiring a full-time, in-house receptionist can be expensive when all costs are considered.
Full-time salary
Training time
Social security
401k matching
Healthcare
Disability
Pension
Time off
This option can cost over $4,000/mo.Don’t waste your time and money.Luckily, hiring a legal virtual receptionist service, like Nexa Receptionists, is much more cost-effective: starting at just $239/mo.
Nexa Receptionists legal virtual receptionists
Firms can skip the cost of time and money for hiring, training and retaining a full-time, in-house receptionist.Virtual receptionists such as Nexa Receptionists offer firms a full 24/7/365, U.S. based team of dedicated legal virtual receptionists.
Appointment scheduling
Lead qualification
CRM integration
These are just a few of the features Nexa Receptionists offers to help legal professionals increase utilized, billable hours, win more clients, and cut time spent on non-billable tasks and unnecessary interruptions.Source: Clio. (2017). Legal Trends Report 2017Nexa ReceptionistsFor more information call 800.408.3408 or visit www.nexa.com
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