Feelings: He feels reassured and confident in the service
Touchpoint: The HVAC technician arrives and performs a timely service
Feelings: Joe is satisfied
Action: Joe receives the service requested
When you identify customer touchpoints, you can highlight gaps, inspire marketing ideas, and eliminate efficiencies. Establishing an awareness surrounding your customer's journey ensures you are providing the best service possible and meeting their needs.
Nexa Receptionists offer 24/7 live booking over the phone, text and chat. Make the change to flexible booking and connect with customers like Joe in your area. Contact us today.