24/7 Hotel Call Center & Answering Service

Maximize Every Opportunity with Nexa's Hotel Answering Service

Nexa is the largest Hotel answering service and Hotel call center in the USA. We help businesses of all sizes answer phones, schedule appointments, and convert leads. Thousands of clients trust Nexa's Hotel outsourcing call center. We answer calls in three rings!


#1 Hotel Answering Service and Hotel Call Center Outsourcing

Thousands of businesses across the USA have trusted Nexa Hotel Answering Services and Hotel Outsourced Call Center to help them grow and scale their sales and call center operations. Nexa is the fastest growing 24/7 Hotel outsourced call center service, and we serve companies across the entire USA. We have specialized live Hotel virtual receptionists answer your calls, texts, and chats around the clock. Our Hotel outsourced call center and answering services are always open for your your business and customers!

How We’ve Helped Businesses Like Yours


Calls, Chats, Texts Handled




Client Generated Revenue

Contact Nexa's
24/7 Call Center & Answering Service

Learn why our customers and partners trust Nexa to make connections, build relationships and drive revenue.

Proudly serving thousands of customers across industries such as home services, healthcare, legal, real estate, eCommerce, technology and many more.

What We Do

Serving As An Extension Of Your Business

Whether you’re an SMB looking to punch above your weight class or a large enterprise seeking scalability and staffing, Nexa's virtual receptionists have you covered—in both English and Spanish.

We answer calls and book appointments while you work.

While you focus on creating stunning looks, our expert virtual receptionists will take care of answering calls and booking appointments with unparalleled efficiency. Your clients will feel as though they're speaking directly to someone in your salon, thanks to our industry-trained receptionists who handle calls swiftly and accurately.

  • 24/7/365 call answering service
  • Overflow and after-hours call support
  • Appointment scheduling
eCommerce Call Center Outsourcing Services

We capture every lead and keep your sales pipeline full.

Our experts qualify incoming leads, reach out proactively to prospects and answer every incoming call with total professionalism, building brand loyalty along the way. There's always a real person who’s ready to help and every opportunity gets followed-up on.

  • Lead qualification
  • Sales conversion
  • Outbound sales

We convert website visitors and digital traffic into paying customers.

The easiest way to empower growth without adding to your overhead, Nexa’s live chat and text offerings keep your business running smoothly with a 24/7/365 digital customer service desk. Boost conversion rates by meeting customers where they are.

  • People-powered live chat and text messaging
  • Live phone transfer to answering service
  • Easily install chat and text feature on your website

24/7 Hotel Answering Service and Hotel Call Center

Serving all states across the USA.

  • Alabama
  • Alaska
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Delaware
  • DC
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming

Hotel Answering Service

Specialized Hotel Call Center


Call Center


Answering Services




Live Receptionist

5 frequently asked questions about using virtual hotel receptionists

How can a virtual receptionist help with hotel lead generation?

A virtual receptionist service provides live support to engage website visitors and convert them into leads. They can provide information, take reservations, qualify leads, and schedule follow-ups to generate more hotel sales opportunities.

What services do virtual receptionists provide for hotels?

Essential services include answering calls, live web chat, SMS messaging, email support, qualifying leads, data entry, and scheduling appointments/meetings for hotel sales teams. This provides professional live support 24/7 to engage prospects.

How does a virtual receptionist qualify hotel leads?

Receptionists use lead qualification scripts to identify prospect needs and interests, profile characteristics, budget, timeline, and decision process to assess if they are a qualified lead before routing to sales.

Can a virtual receptionist handle hotel lead generation across multiple locations?

Yes, receptionists can support multi-location lead generation with cloud-based systems by customizing scripts and messaging for different hotel brands, destinations, and offerings.

Why are virtual receptionists useful for hotel lead management?

Virtual receptionists allow hotels to provide prompt, professional, live support to website visitors to capture more leads. Their lead qualification and routing help manage the flow of new prospects to the sales team. A dedicated virtual receptionist provides personalized, timely support to boost lead capture and management for hotels looking to increase reservations and sales.