Retail Call Center Outsourcing Services

Enhancing Customer Satisfaction through Outsourced Retail Support

At Nexa, we understand that in the fast-paced world of retail, every missed opportunity means lost revenue. That's why our expert team of agents is here to provide round-the-clock customer engagement, ensuring that no call, text, or chat goes unanswered, so you can focus on delivering exceptional shopping experiences and maximizing your retail success.


#1 Retail Answering Service and Retail Call Center Outsourcing

Thousands of businesses across the USA have trusted Nexa's Retail Answering Services and Retail Outsourced Call Center to help them grow and scale their sales and call center operations. Nexa is the fastest growing 24/7 Retail outsourced call center service, and we serve companies across the entire USA. We have specialized live Retail virtual receptionists answer your calls, texts, and chats around the clock. Our Retail outsourced call center and answering services are always open for your business and customers!

How We’ve Helped Businesses Like Yours


Calls, Chats, Texts Handled




Client Generated Revenue

Contact Nexa's
24/7 Call Center & Answering Service

Learn why our customers and partners trust Nexa to make connections, build relationships and drive revenue.

Proudly serving thousands of customers across industries such as home services, healthcare, legal, real estate, eCommerce, technology and many more.

What We Do

Serving As An Extension Of Your Business

Whether you’re an SMB looking to punch above your weight class or a large enterprise seeking scalability and staffing, Nexa's virtual receptionists have you covered—in both English and Spanish.

We answer calls and book appointments while you work.

While you focus on creating stunning looks, our expert virtual receptionists will take care of answering calls and booking appointments with unparalleled efficiency. Your clients will feel as though they're speaking directly to someone in your salon, thanks to our industry-trained receptionists who handle calls swiftly and accurately.

  • 24/7/365 call answering service
  • Overflow and after-hours call support
  • Appointment scheduling
eCommerce Call Center Outsourcing Services

We capture every lead and keep your sales pipeline full.

Our experts qualify incoming leads, reach out proactively to prospects and answer every incoming call with total professionalism, building brand loyalty along the way. There's always a real person who’s ready to help and every opportunity gets followed-up on.

  • Lead qualification
  • Sales conversion
  • Outbound sales

We convert website visitors and digital traffic into paying customers.

The easiest way to empower growth without adding to your overhead, Nexa’s live chat and text offerings keep your business running smoothly with a 24/7/365 digital customer service desk. Boost conversion rates by meeting customers where they are.

  • People-powered live chat and text messaging
  • Live phone transfer to answering service
  • Easily install chat and text feature on your website

Boosting Efficiency and Cost Savings with Retail Call Center Solutions

Serving all states across the USA.

  • Alabama
  • Alaska
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Delaware
  • DC
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming

Retail Answering Service

Specialized Retail Call Center


Call Center


Answering Services




Live Receptionist

Frequently Asked Questions About Retail Call Center Outsourcing

How can Nexa's retail call center services benefit my retail business?  

At Nexa, we specialize in providing comprehensive retail call center services to enhance customer support, drive sales and streamline operations. Our call center solutions for the retail industry, including retail support and outsourced call center services, enable you to deliver exceptional customer service while focusing on core retail operations.

Why should I consider outsourcing my retail call center to Nexa?  

Outsourcing your retail call center to Nexa offers numerous advantages. By leveraging our expertise in customer service outsourcing, you can benefit from our dedicated team of professionals who are well-versed in the retail industry. This allows you to efficiently manage call volumes, improve customer satisfaction and reduce costs associated with in-house call center operations.

How does Nexa's retail call center outsourcing help in providing exceptional customer service?  

With Nexa's retail call center outsourcing services, we ensure that your customers receive top-notch support whenever they reach out. Our skilled agents, experienced in retail industry nuances, handle customer inquiries, orders, returns and other retail-related concerns. By entrusting your customer service to us, you can provide a seamless experience that enhances customer satisfaction and loyalty.

Can Nexa's retail call center services handle high call volumes during peak periods?

Absolutely! Nexa's retail call center services are designed to handle high call volumes efficiently, especially during peak periods such as holidays or sales events. Our scalable solutions and experienced agents allow us to adapt to fluctuating call volumes, ensuring that every customer receives prompt and personalized assistance.

How can Nexa's call center solutions drive sales for my retail business?

Nexa's call center solutions are not limited to customer support but also extend to outbound sales initiatives. Our trained agents excel in outbound sales calling, reaching out to potential customers, promoting special offers, and generating new business opportunities for your retail company. This proactive approach helps boost sales and expand your customer base.

How can Nexa's retail call center services assist in streamlining operations for my retail business?  

By partnering with Nexa for retail call center services, you can streamline your operations and improve overall efficiency. Our experienced agents handle customer inquiries, order processing, appointment scheduling, and more, allowing your internal team to focus on core retail tasks. This division of responsibilities optimizes resource allocation and boosts productivity.

Boost Efficiency and Cost Savings with Retail Call Center Solutions

Take your retail business to new heights with Nexa's comprehensive retail call answering services, inbound/outbound calling, and appointment setting solutions. Our team of highly skilled agents is ready to provide 24/7 support, ensuring no call goes unanswered and every customer is attended to with excellence. Experience streamlined operations, increased sales opportunities, and enhanced customer satisfaction. Get in touch with us today to see how Nexa can transform your retail business!