Enhancing Customer Satisfaction through Outsourced Retail Support
At Nexa, we understand that in the fast-paced world of retail, every missed opportunity means lost revenue. That's why our expert team of agents is here to provide round-the-clock customer engagement, ensuring that no call, text, or chat goes unanswered, so you can focus on delivering exceptional shopping experiences and maximizing your retail success.
Sales
800.756.3080
Support
800.408.3408
#1 Retail Answering Service and Retail Call Center Outsourcing
Thousands of businesses across the USA have trusted Nexa's Retail Answering Services and Retail Outsourced Call Center to help them grow and scale their sales and call center operations. Nexa is the fastest growing 24/7 Retail outsourced call center service, and we serve companies across the entire USA. We have specialized live Retail virtual receptionists answer your calls, texts, and chats around the clock. Our Retail outsourced call center and answering services are always open for your business and customers!
How We’ve Helped Businesses Like Yours
50,000,000+
Calls, Chats, Texts Handled
10,000,000+
APPOINTMENTS CREATED
200,000,000+
Client Generated Revenue
Contact Nexa's
24/7 Call Center & Answering Service
Learn why our customers and partners trust Nexa to make connections, build relationships and drive revenue.
Proudly serving thousands of customers across industries such as home services, healthcare, legal, real estate, eCommerce, technology and many more.
Services We Offer
Outsourcing, Call Center, Virtual Receptionist, Answering Service, Inbound & Outbound Sales, Intake, Live Chat & Text
By partnering with a professional call center service provider, retailers can streamline their customer service processes and ensure that every customer interaction is handled efficiently and effectively.
What We Do
Serving As An Extension Of Your Business
Whether you’re an SMB looking to punch above your weight class or a large enterprise seeking scalability and staffing, Nexa's virtual receptionists have you covered—in both English and Spanish.
We answer calls and book appointments while you work.
While you focus on creating stunning looks, our expert virtual receptionists will take care of answering calls and booking appointments with unparalleled efficiency. Your clients will feel as though they're speaking directly to someone in your salon, thanks to our industry-trained receptionists who handle calls swiftly and accurately.
- 24/7/365 call answering service
- Overflow and after-hours call support
- Appointment scheduling
We capture every lead and keep your sales pipeline full.
Our experts qualify incoming leads, reach out proactively to prospects and answer every incoming call with total professionalism, building brand loyalty along the way. There's always a real person who’s ready to help and every opportunity gets followed-up on.
- Lead qualification
- Sales conversion
- Outbound sales
We convert website visitors and digital traffic into paying customers.
The easiest way to empower growth without adding to your overhead, Nexa’s live chat and text offerings keep your business running smoothly with a 24/7/365 digital customer service desk. Boost conversion rates by meeting customers where they are.
- People-powered live chat and text messaging
- Live phone transfer to answering service
- Easily install chat and text feature on your website
Boosting Efficiency and Cost Savings with Retail Call Center Solutions
Serving all states across the USA.
- Alabama
- Alaska
- Arizona
- Arkansas
- California
- Colorado
- Connecticut
- Delaware
- DC
- Florida
- Georgia
- Hawaii
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- Montana
- Nebraska
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Vermont
- Virginia
- Washington
- West Virginia
- Wisconsin
- Wyoming