THE CLIENT
Joe Saienni knows Phoenix well. As an Arizona native and practicing attorney since 1996, he has been working tirelessly in complex commercial litigation, real estate, family law, and defensive law. Saienni also teaches criminal law seminars on ethical defense, appeals, and petitions for modified political procedures.
THE CHALLENGE: MISSED OPPORTUNITIES
Saienni’s excellent reputation meant he was getting more calls than his firm could handle alone. The last thing an established attorney needs to be worrying about is answering calls.
Before choosing NexaProfessional, Saienni considered forwarding calls to his personal cell phone. “Many of my clients are in emergency situations, and they need 24-hour access. If I miss a call, I lose the client.”
However, this wasn’t a workable solution. Saienni and his team didn’t have time to answer calls and schedule all appointments. They needed a service that could support their thriving practice, 24/7/365.
THE NEXA SOLUTION: EXCELLENT SERVICE, EXCELLENT RESULTS
The professionalism, 24/7 availability, and extensive training of NexaProfessional receptionists sold Saienni. “I realized after exploring alternative options to NexaProfessional that no one else could do what was so important for Saienni Law,” he told us. Nexa’s ability to screen calls helped prevent Saienni from being constantly on call, so he could focus on excelling in the courtroom.
THE RESULT: INCREASED OPPORTUNITIES
NexaProfessional offers bilingual virtual receptionists at no added cost, which has made a considerable difference for Saienni Law.
Brooke Jolley, one of the company’s top employees, said that they've seen a substantial increase in prospective clients. “None of us at the firm speak Spanish, so we were missing out on a lot of calls in years past. Thanks to Nexa handling the language barrier, we're reaching a whole new demographic.”
Now that NexaProfessional has become an extension of the practice, Saienni Law is reaching more prospective clients than ever, saving time, and focusing on their cases. “We've been using Nexa for years, and we’re very pleased with the service we've received,” Saienni said.
