THE CLIENT
The Hislop Group is a trusted resource for meeting and surpassing customer service needs across North America. “Our goal is to deliver excellent customer service,” says Bob Hislop, the managing director, and co-founder. “A sale is never complete without the support of exceptional customer service.”
THE CHALLENGE: SMALL TEAM, BIG CALL VOLUME
Delivering excellent service while handling after hour calls and managing national operations with a team of five was becoming difficult.
“We needed to find a solution or we would lose business and customer goodwill,” explained Hislop. “We explored a variety of other answering services, but we were having difficulty finding a service with a fair price and a live voice.”
An additional challenge was the Hislop Group needed around the clock support. With such a small team, handling customer service demands across North America became a struggle, especially after regular business hours.
THE NEXA SOLUTION: 24/7 SUPPORT
NexaProfessional was ready to help. Our 24/7, U.S based virtual receptionists offered the support the Hislop Group needed to provide excellent service to their customers.
“The 24/7/365 aspect of a virtual receptionist is very important to us,” said Hislop. “We also appreciate having the option for bilingual answering when we need it.”
THE RESULT: EXCELLENT SERVICE IN EVERY CHANNEL
“Using a virtual receptionist is more cost-effective, more productive, and more efficient than trying to have staff on duty 24/7,” said Hislop. “Utilizing Nexa is like having three other employees, answering the phone and filtering the calls all hours of the day.”
NexaProfessional was exactly what the Hislop Group needed. Since Nexa is also dedicated to providing excellent service, the Hislop team has been able to focus on the crucial details to make their business run smoothly.
“Nexa has met or surpassed every expectation," said Hislop.
