THE CHALLENGE: CALLS AT ALL HOURS
All clients deserve quality client-centered representation, and one criminal defense attorney decided to make that happen. After serving as a public defender, this Maryland based attorney opened a private law practice to offer affordable and quality legal services to anyone facing criminal charges. However, as a one-man legal team, the attorney just couldn’t keep up. Getting calls from jails in the middle of the night is business as usual for criminal defense teams, but just one person can’t handle that stress. The attorney needed a solution to stop missing calls, and fast.
THE NEXA SOLUTION: A TRAINED LEGAL TEAM, 24/7/365
“Nexa helps me tremendously because they get me the information I need and they get it to me immediately,” the lawyer said. “They know how to take calls from jail so they help me out a great deal when someone is calling and they need help right away.”The attorney wasn’t willing to let calls go to voicemail. “When a real human voice answers the phone, you’re more likely to get a positive response,” he said. “If it’s a potential client, you’re more likely to get their information, but with voicemail, people hang up. It’s just not as effective as getting information for the attorney as a virtual receptionist.”One of the most valuable aspects for the attorney was the availability of NexaReceptionists 24/7/365.“Since I have a team of 24/7 law firm receptionists, that means that the person who gets a DUI at three in the morning is going to get a real human being on the phone,” he said.
THE RESULT: MORE CLIENTS, MORE WINS
Now, this attorney can focus on fulfilling his mission of providing quality counsel to everyone who needs it, instead of worrying about how his phones are getting answered.NexaReceptionists provide legal clients with knowledgeable, compassionate answering and scheduling services, day or night. “For me, using a virtual receptionist is a no-brainer,” he said. “Any law firm that is not doing it is kind of living in the past. I think it’s what clients expect today. If you’re not doing it, you need to rethink that decision.”
