It takes a team to provide comprehensive end-of-life care. Our hospice answering service supports medical staff with a variety of scheduling and call answering services 365 days a year. With direct integration into your existing tools, our receptionists streamline intake while remaining HIPAA-compliant.
Nexa Healthcare quickly connects hospice care facilities with existing leads and patients. We have served over 650 medical providers nationwide by fully customized call-answering services. Our receptionists answer calls in three rings every time. Every receptionist receives more than 85 hours in healthcare answering.
When your patients and their families call, response times are critical. We answer calls quickly, so your patients aren’t kept waiting. By answering calls promptly, the patients and families you serve are reassured they’re getting the best care possible.
Stop missing calls after hours, nights, weekends and holidays with around-the-clock medical answering services. Our compassionate receptionists are available at all hours to address sensitive concerns with empathy and respect.
We provide on-call dispatch and escalate urgent calls. We know how important it is to answer every call promptly in hospice care and get it to the on-call nurse as fast as possible. We follow customized scripts to escalate calls accordingly.
Providing HIPAA-compliant call answering for hospice care
When answering calls for hospice teams, our receptionists follow customized scripts to serve as an extension of your team.
Our compassionate receptionists are trained in gathering critical information to book appointments and escalate calls. You can focus on helping patients in person while we handle the administrative duties.
We offer medical call answering in both English and Spanish. With expanded accessibility in language and hours, Nexa Healthcare provides opportunities to connect hospice care providers and patients further.
Get appointment information instantly with direct integration. We sync with the tools you already use. Our service is HIPAA-complaint, ensuring that your patient’s confidential medical information is safe and secure.
Building trust with patients is a top priority. Learn how Dr. Margaret Dixon was able to create an empathetic and efficient patient experience through Nexa's personalized healthcare answering services.
“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”
Phoenix, AZ
Whether it's via phone, chat or text, our virtual receptionists are ready to help you manage your business around the clock.
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