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hEALTHCARE

Compassionate Call Answering For Hospice Agencies

It takes a team to provide comprehensive end-of-life care. Our hospice answering service supports medical staff with a variety of scheduling and call answering services 365 days a year. With direct integration into your existing tools, our receptionists streamline intake while remaining HIPAA-compliant.

How We Help

Never Miss Hospice Calls

Nexa Healthcare quickly connects hospice care facilities with existing leads and patients. We have served over 650 medical providers nationwide by fully customized call-answering services. Our receptionists answer calls in three rings every time. Every receptionist receives more than 85 hours in healthcare answering.

Connecting Callers With Medical Professionals 24/7

Providing HIPAA-compliant call answering for hospice care

Trusted Call Answering Service For Hospice

When answering calls for hospice teams, our receptionists follow customized scripts to serve as an extension of your team. 

  • 24/7/365 coverage, including after hours, overnights, weekends and holidays 
  • Live, empathetic professionals, specialized in medical answering
  • Urgent and emergency calls escalated

We Handle The Administrative Work 

Our compassionate receptionists are trained in gathering critical information to book appointments and escalate calls. You can focus on helping patients in person while we handle the administrative duties. 

  • +98% on-call communication accuracy
  • Receptionists with over 80 hours of medical answering training
  • Fast and easy onboarding

Bilingual Support Throughout Intake

We offer medical call answering in both English and Spanish. With expanded accessibility in language and hours, Nexa Healthcare provides opportunities to connect hospice care providers and patients further.

  • Reduce language barriers in scheduling
  • Improve accuracy in information gathering
  • Improve patient experience scores by over 30%

Direct Integration With HIPAA-Compliance

Get appointment information instantly with direct integration. We sync with the tools you already use. Our service is HIPAA-complaint, ensuring that your patient’s confidential medical information is safe and secure.

  • Sync with your existing tools
  • Get set up fast to transfer documents instantly
  • Keep medical records and intake paperwork organized
Integrations

Connect to the tools you already use

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Case Study

Building trust with patients is a top priority. Learn how Dr. Margaret Dixon was able to create an empathetic and efficient patient experience through Nexa's personalized healthcare answering services.

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We utilize Nexa's intake services and they screen potential client calls for us.Our interaction with the Nexa reps has always been really positive. We have our own manager, so anytime I want to change anything or re-route something, she has always been really easy to work with. The service has gone really well and has definitely helped us out. Nexa integrates with a lot of different software which I really like, and we are more able to do other work knowing that the calls are being taken care of. I would definitely recommend Nexa.”

Christy

Chandler, AZ

“Our office, Skupin Law Group, PLLC, has been using Nexa for over 8 years now. Theyoffer excellent service, very reasonable prices and they have extremely fastemail response times.”

Mike Skupin

Skupin Law Group

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“I engaged Nexa to act as our third-party call handling service and the experience has been stellar! The process to onboard was simple and easy, and surprisingly fast. Nexa went from knowing nothing about our business to being ready to take calls in just a few short weeks.”

Andrea Clinton

Baselayer

“When someone's air conditioning is not working, they're not waiting to receive service. Our response time has to be within minutes, or they're on to the next company. Nexa views our customers the same way we do—with the same respect, accountability and professionalism. The transition is so seamless that many customers don't realize that they're not speaking with one of our staff."We now know how important our answering service is. It helps create a whole new level of loyalty and trust with our existing customers. Now, we consider Nexa a true part of the Penguin Air & Plumbing family."

Penguin Air & Plumbing

Penguin Air & Plumbing Operations Manager

“We need everyone who calls in to be able to speak to an actual person. After all, we only get one shot at emergency response. We've explored answering services before, but had difficulty with the way calls were handled. The accurate transmission of collected information is crucial to us, so we rely on Nexa for prompt responses. With Nexa, we're no longer missing calls. When evaluating our options, what was most important to us was courtesy, accuracy, consistency andthe ability to follow clear directions. Nexa does it all."

Mike Graul

Operations Manager at Colorado Disaster Restoration

Companies We Work With

Nexa Receptionists

Frequently Asked Questions

How often are medical appointments set by phone vs a web form?

How much do healthcare answering services cost?

What steps do you take to be HIPAA compliant?

Do you provide overflow or after-hour answering services?

What types of medical practices does this service work best for?

Are your live medical virtual receptionists able to speak other languages?

Unleash the Power of People.

Whether it's via phone, chat or text, our virtual receptionists are ready to help you manage your business around the clock.