Virtual Receptionist for Medical Practices
hEALTHCARE

Streamline Your Medical Practice

Reach more patients and book more appointments by partnering with a medical answering service. We provide medical practices with around-the-clock coverage to escalate calls, book appointments and grow your practice.

How We Help

Answer calls 24 hours a day, 7 days a week 

Help more patients in your clinic by expanding your office hours. When callers contact your office, our  receptionists follow customized scripts to move them quickly from inquiry to intake. Nights, hours, afterhours, weekends and holidays – we have you covered.

Medical Answering Service For Physician Offices

Connect callers with live medical receptionists 24/7/365.

Bilingual Medical Answering and Scheduling 

Minimize language barriers in answering and scheduling at your medical practice—partner with bilingual receptionists who can quickly move callers from initial inquiries to confirmed appointments. Integrating with an answering service allows your medical office to reallocate resources internally. Save on labor costs and let us handle the scheduling process.

  • HIPAA-compliant answering and scheduling services
  • Around-the-clock coverage
  • EHR software integration

Personalized Patient Intake Service

Our receptionists follow your scripts. Our services are entirely customizable, from the words we use to the hours we answer calls for your office. 

  • Customizable answering services
  • Fast and accurate intake 
  • Live people to quickly help callers 

Wake Up To Confirmed Appointments

At Nexa Healthcare, we help medical teams like yours to stop waking up to missed calls. Expect to wake up to booked and confirmed appointments before brewing your morning coffee.

  • Capture every opportunity
  • Connect with patients any time of the day
  • Communicate with clients at their own pace

Inbound & Outbound Calling 

Our medical receptionists build brand loyalty and increase patient conversion rates with inbound and outbound call services.

  • Boost revenue through increased conversions 
  • Reach out to prospects and convert leads faster
  • Integrate information into your CRM systems, scheduling tools and workflow
Integrations

Connect to the tools you already use

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Case Study

Building trust with patients is a top priority. Learn how Dr. Margaret Dixon was able to create an empathetic and efficient patient experience through Nexa's personalized healthcare answering services.

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We need everyone who calls in to be able to speak to an actual person. After all, we only get one shot at emergency response. We've explored answering services before, but had difficulty with the way calls were handled. The accurate transmission of collected information is crucial to us, so we rely on Nexa for prompt responses. With Nexa, we're no longer missing calls. When evaluating our options, what was most important to us was courtesy, accuracy, consistency andthe ability to follow clear directions. Nexa does it all."

Mike Graul

Operations Manager at Colorado Disaster Restoration

“Our office, Skupin Law Group, PLLC, has been using Nexa for over 8 years now. Theyoffer excellent service, very reasonable prices and they have extremely fastemail response times.”

Mike Skupin

Skupin Law Group

“We've been using Nexa for a few years now as our primary answering service for customer calls. We use after-hours and midday telephone answering service so any inbound or outbound calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa's virtual receptionist service has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We utilize Nexa's intake services and they screen potential client calls for us.Our interaction with the Nexa reps has always been really positive. We have our own manager, so anytime I want to change anything or re-route something, she has always been really easy to work with. The service has gone really well and has definitely helped us out. Nexa integrates with a lot of different software which I really like, and we are more able to do other work knowing that the calls are being taken care of. I would definitely recommend Nexa.”

Christy

Chandler, AZ

“I engaged Nexa to act as our third-party call handling service and the experience has been stellar! The process to onboard was simple and easy, and surprisingly fast. Nexa went from knowing nothing about our business to being ready to take calls in just a few short weeks.”

Andrea Clinton

Baselayer

“When someone's air conditioning is not working, they're not waiting to receive service. Our response time has to be within minutes, or they're on to the next company. Nexa views our customers the same way we do—with the same respect, accountability and professionalism. The transition is so seamless that many customers don't realize that they're not speaking with one of our staff."We now know how important our answering service is. It helps create a whole new level of loyalty and trust with our existing customers. Now, we consider Nexa a true part of the Penguin Air & Plumbing family."

Penguin Air & Plumbing

Penguin Air & Plumbing Operations Manager

Companies We Work With

Nexa Receptionists

Frequently Asked Questions

How often are medical appointments set by phone vs a web form?

How much do healthcare answering services cost?

What steps do you take to be HIPAA compliant?

Do you provide overflow or after-hour answering services?

What types of medical practices does this service work best for?

Are your live medical virtual receptionists able to speak other languages?

Unleash the Power of People.

Whether it's via phone, chat or text, our virtual receptionists are ready to help you manage your business around the clock.