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4 Tips To Improve Customer Service In Healthcare
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Healthcare consumers have countless options for treatment. One way to differentiate your medical clinic is by providing exceptional customer service. Here are four ways to improve customer service in your facility and patient satisfaction.
- Improve Accessibility Over the Phone: A medical emergency can happen at any time. Patients want to be able to reach their healthcare provider 24 hours a day, 7 days a week. Consider hiring a virtual call answering service to communicate effectively with medical staff and patients. A receptionist who is available around the clock can quickly escalate calls and help patients faster.
- Enable Live Chat Services: Booking appointments online limits the risk of miscommunication. As more businesses schedule appointments digitally, you must ensure your website is user-friendly to provide top customer service. Cut down on errors, streamline the appointment scheduling process, and boost your business’s overall accessibility by hiring a people-powered chat service.
- Use Employee Feedback To Create A Plan: Listen to the recommendations of your employees at every level to craft a customer service plan that works. Your employees know which elements of your existing customer service plan work and which could be improved. Not only does this enhance the experience for your patient, but it also improves employee satisfaction.1
- Solicit Patient Feedback: The mere act of asking your patients for feedback boosts your customer service. Patients like to know that you care about their opinion. They also want to know that their medical team is committed to listening and improving. Consider soliciting reviews via your website, a phone survey, in-person, or in a questionnaire.2
4 Tips To Improve Customer Service In Healthcare
Healthcare consumers have countless options for treatment. One way to differentiate your medical clinic is by providing exceptional customer service. Here are four ways to improve customer service in your facility and patient satisfaction.
- Improve Accessibility Over the Phone: A medical emergency can happen at any time. Patients want to be able to reach their healthcare provider 24 hours a day, 7 days a week. Consider hiring a virtual call answering service to communicate effectively with medical staff and patients. A receptionist who is available around the clock can quickly escalate calls and help patients faster.
- Enable Live Chat Services: Booking appointments online limits the risk of miscommunication. As more businesses schedule appointments digitally, you must ensure your website is user-friendly to provide top customer service. Cut down on errors, streamline the appointment scheduling process, and boost your business’s overall accessibility by hiring a people-powered chat service.
- Use Employee Feedback To Create A Plan: Listen to the recommendations of your employees at every level to craft a customer service plan that works. Your employees know which elements of your existing customer service plan work and which could be improved. Not only does this enhance the experience for your patient, but it also improves employee satisfaction.1
- Solicit Patient Feedback: The mere act of asking your patients for feedback boosts your customer service. Patients like to know that you care about their opinion. They also want to know that their medical team is committed to listening and improving. Consider soliciting reviews via your website, a phone survey, in-person, or in a questionnaire.2
Sources
24/7 ANSWERING SERVICE
Industry leaders in people-powered business for more than 35 years.
We pride ourselves on being at the forefront of people-powered business and technology, and we’ve got a legacy of expertise to back it up. Take a quick journey through the history of Nexa, and learn more about where we’ve come from and where we’re going.
Who We Serve
Knowing Your Industry Makes All The Difference
You need a virtual answering service care provider that works as hard as you do. Our bilingual virtual receptionists are trained in the tools and terminology of your business-they anticipate a need and know exactly how to respond on every outbound & inbound call.
Nexa Home services
Keep your boards full.
- Make sure you’re ready when customers need you most with 24/7 phone answering service and live chat & text messaging.
- Appointment scheduling, customer intake and outbound lead generation services keep your boards full and your technicians working.
NEXA HEALTHCARE
Improve patient and provider experience.
- Provide an attentive and empathetic patient experience with our HIPAA-compliant service offerings, powered by real people from our live answering service team.
- Answer questions, book appointments, complete patient intake service, and address sensitive concerns—including secure messaging with two-way notification and accessible communication among patients and providers.
Nexa Legal
Grow your law firm.
- Create an impeccable client experience with a virtual assistant, a 24/7 phone answering service and live chat & text messaging services that covers you after your normal business hours.
- Expert client intake service, lead qualification, and outbound calling services help your law firm take on more of the right cases.
NEXA REAL ESTATE
Sell more homes.
- Whether you’re a real estate agent, broker or investor, our virtual receptionists make you available to clients and business opportunities day and night, on weekends and holidays.
- Qualify leads, schedule appointments/showings, explain mortgage rates, move more listings and respond to clients whenever they need you with phone answering service, inbound sales, and live chat & text services.
Nexa Retail & eCommerce
Leave no sale behind.
- Answer customer questions, escalate service and order issues, and be available to shoppers and customers day and night—even weekends and holidays.
- Increase sales by converting website traffic into happy and paying customers and proactively follow-up with qualified leads for higher conversion rates.
Other
Capture every opportunity.
- Grow revenue and earnings, and improve efficiency without adding to your overhead by outsourcing call answering service, inbound and outbound sales, and live chat and text messaging.
- Answer urgent calls, schedule meetings and appointments, and close more new business with Nexa virtual receptionists while you’re busy working on what matters most as a business owner.
