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Boosting Insurance Operations: Nexa's Swift Solutions
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Learn more about how Nexa Receptionists helps insurance companies boost revenue and maximize customer experiences.
West Point Underwriters, a Florida-based insurance organization, faced challenges during hurricane seasons due to inadequate provider support. Nexa stepped in, improving call handling and operations while swiftly ramping up claims intake services. In addition to these efforts, Nexa implemented proactive measures like setting up landing pages to manage phone traffic and providing essential local support information during weather events. This comprehensive approach ensured not only efficient service but also demonstrated a commitment to community welfare during crises.
Boosting Insurance Operations: Nexa's Swift Solutions
Learn more about how Nexa Receptionists helps insurance companies boost revenue and maximize customer experiences.
West Point Underwriters, a Florida-based insurance organization, faced challenges during hurricane seasons due to inadequate provider support. Nexa stepped in, improving call handling and operations while swiftly ramping up claims intake services. In addition to these efforts, Nexa implemented proactive measures like setting up landing pages to manage phone traffic and providing essential local support information during weather events. This comprehensive approach ensured not only efficient service but also demonstrated a commitment to community welfare during crises.
Sources
Insurance
Boosting Insurance Operations: Nexa's Swift Solutions
overview
West Point Underwriters, a Florida-based insurance organization, faced challenges during hurricane seasons due to inadequate provider support. Nexa stepped in, improving call handling and operations while swiftly ramping up claims intake services. In addition to these efforts, Nexa implemented proactive measures like setting up landing pages to manage phone traffic and providing essential local support information during weather events. This comprehensive approach ensured not only efficient service but also demonstrated a commitment to community welfare during crises.
Problems
- Bandwidth limitations
- Inadequate storm event coverage
- Slow response during peak times
- Overloaded internal call center
- Difficulty in ramping up services quickly
- Dependence on local providers
Solutions
- Increase in resources through outsourcing
- 24/7, 365 coverage during heightened periods
- Calls answered within 3 rings
- Outbound calling to increase sales
- Accelerated support for quick scaling
- Unlimited support by nearshore partners
Results
- 4 seconds Average Wait Time
- 7.28 minutes Average Handle Time
- 413 Calls Handled
- 3 Rings Calls Answered In 3 Rings Or Less
- 25% Of Calls Answered Are Leads
24/7 ANSWERING SERVICE
Industry leaders in people-powered business for more than 35 years.
We pride ourselves on being at the forefront of people-powered business and technology, and we’ve got a legacy of expertise to back it up. Take a quick journey through the history of Nexa, and learn more about where we’ve come from and where we’re going.
Who We Serve
Knowing Your Industry Makes All The Difference
You need a virtual answering service care provider that works as hard as you do. Our bilingual virtual receptionists are trained in the tools and terminology of your business-they anticipate a need and know exactly how to respond on every outbound & inbound call.
Nexa Home services
Keep your boards full.
- Make sure you’re ready when customers need you most with 24/7 phone answering service and live chat & text messaging.
- Appointment scheduling, customer intake and outbound lead generation services keep your boards full and your technicians working.
NEXA HEALTHCARE
Improve patient and provider experience.
- Provide an attentive and empathetic patient experience with our HIPAA-compliant service offerings, powered by real people from our live answering service team.
- Answer questions, book appointments, complete patient intake service, and address sensitive concerns—including secure messaging with two-way notification and accessible communication among patients and providers.
Nexa Legal
Grow your law firm.
- Create an impeccable client experience with a virtual assistant, a 24/7 phone answering service and live chat & text messaging services that covers you after your normal business hours.
- Expert client intake service, lead qualification, and outbound calling services help your law firm take on more of the right cases.
NEXA REAL ESTATE
Sell more homes.
- Whether you’re a real estate agent, broker or investor, our virtual receptionists make you available to clients and business opportunities day and night, on weekends and holidays.
- Qualify leads, schedule appointments/showings, explain mortgage rates, move more listings and respond to clients whenever they need you with phone answering service, inbound sales, and live chat & text services.
Nexa Retail & eCommerce
Leave no sale behind.
- Answer customer questions, escalate service and order issues, and be available to shoppers and customers day and night—even weekends and holidays.
- Increase sales by converting website traffic into happy and paying customers and proactively follow-up with qualified leads for higher conversion rates.
Other
Capture every opportunity.
- Grow revenue and earnings, and improve efficiency without adding to your overhead by outsourcing call answering service, inbound and outbound sales, and live chat and text messaging.
- Answer urgent calls, schedule meetings and appointments, and close more new business with Nexa virtual receptionists while you’re busy working on what matters most as a business owner.
